a month and half later and my sim card is blocked

this is my third report about mobile plus , regarding the activation of my sim card from prepaid to contract.ive spoken to their call centre, supervisor etc no one is willing to assist me. all theyll tell you is mtn is on strike. what has that have to do with my sim card as it wasnt suspended by those that are striking. do i have to beg them to check on my query and the way forward. clearly this platform isnt working for me as well ...