Scores reflect the Overall AI Score for each category
Based on recent customer reviews, MiWay Insurance is praised most for its people and its emergency response. Customers repeatedly name individual consultants who explain cover clearly and follow up voluntarily, and roadside assistance, towing and locksmith call-outs are described as arriving within minutes. Friction is concentrated in longer motor claims, third-party claims and annual premium renewals, where customers describe silence and repeated chasing.
Top Strengths:
- •Agent Quality & Customer Care: Named consultants dominate the feedback, with customers calling agents patient, knowledgeable and genuinely caring. Many describe agents switching to their home language, calling back after dropped calls and checking that they reached home safely.
Replied to 100% of negative reviews
Reply time on negative reviews: 11m
TrustIndex
10
Perfect Score
Ranking
#3
in Funeral Insurance
Reply Time
27m
NPS Score
62
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 11m
Oct '25 - Sep '26
Frequently Asked Questions About MiWay Insurance
What do customers say about MiWay Insurance?
Based on recent customer reviews, MiWay Insurance is praised most for its people and its emergency response. Customers repeatedly name individual consultants who explain cover clearly and follow up voluntarily, and roadside assistance, towing and locksmith call-outs are described as arriving within minutes. Friction is concentrated in longer motor claims, third-party claims and annual premium renewals, where customers describe silence and repeated chasing.
What is MiWay Insurance's biggest strength?
MiWay Insurance's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Named consultants dominate the feedback, with customers calling agents patient, knowledgeable and genuinely caring. Many describe agents switching to their home language, calling back after dropped calls and checking that they reached home safely.
What are the most common complaints about MiWay Insurance?
The most common complaint about MiWay Insurance, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Premiums & Transparency. While retention consultants frequently reduce premiums on request, a recurring complaint is unexplained renewal increases alongside rising excess, debits continuing after cancellation, persistent sales calls and unclear tracker or excess conditions.
How does MiWay Insurance compare to other Car Insurance companies?
MiWay Insurance scores 4 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3.2. Their strongest theme is Agent Service (4.4); their weakest is Pricing & Excess (3.7). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Is MiWay Insurance trustworthy?
MiWay Insurance has a TrustIndex of 10 out of 10 on Hellopeter, based on 29,451 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 11 min. Hellopeter has tracked MiWay Insurance across 256,433 total reviews. How is the TrustIndex calculated? →
Recent reviews (29,451)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2015
I would like to write a review about MiWay Insurance The service i got at my miway insurance was...
I would like to write a review about MiWay Insurance The service i got at my miway insurance was absolutely perfect
1 reviews | Active since Apr 2017
Very aggressive agent
Good day people of Miway insurance. So I received a call from one of your agents on Wednesday, I told him to call me back at 1pm on Wednesday. But he called me on Friday insisting I told him that. Firstly your agent was very aggressive when he spoke to me towards the end of the call. He refused to listen to any reasoning from my side. I find this highly unprofessional. Look I get that these agents have to make sales targets, but if someone informs them that they need to think about the quote provided, I think time should be allowed. Yes I was going to renegotiate with my current insurance, but that doesn't give the agent the right to be aggro. I'd appreciate if you guys remove my details from your database.
1 reviews | Active since Apr 2017
Very aggressive agent
Good day people of Miway insurance. So I received a call from one of your agents on Wednesday, I told him to call me back at 1pm on Wednesday. But he called me on Friday insisting I told him that. Firstly your agent was very aggressive when he spoke to me towards the end of the call. He refused to listen to any reasoning from my side. I find this highly unprofessional. Look I get that these agents have to make sales targets, but if someone informs them that they need to think about the quote provided, I think time should be allowed. Yes I was going to renegotiate with my current insurance, but that doesn't give the agent the right to be aggro. I'd appreciate if you guys remove my details from your database.