Based on recent customer reviews, MIE background screening is drawing significant frustration from users navigating verification and clearance processes. Customers consistently mention difficulties with password resets and an unintuitive website, prolonged turnaround on fingerprint and qualification checks, and unresponsive call centre support. A recurring theme is concern around expunged records still being disclosed and disputes over document certification requirements. Amid these challenges, there is occasional praise for individual branch staff, particularly at fingerprint zones, where personal service and empathy stand out as a positive contrast to the broader experience.
NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About MIE background screening
How is MIE background screening rated on Hellopeter?
Hellopeter has tracked MIE background screening across 46 reviews. MIE background screening hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used MIE background screening? Write a review to help others decide.
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
No report from MIE for a verification check that was submitted and paid for almost a month ago
My company paid for a verification check almost a month ago and I've yet to receive the report. I've made calls that haven't gone through, call back requests have not been fulfilled. My first email was rep**** to by Tsholofelo who asked for the verification form, which I submitted and there has been radio silence since then. This includes queries made on the website.
1 reviews | Active since Sept 2026
No report from MIE for a verification check that was submitted and paid for almost a month ago
My company paid for a verification check almost a month ago and I've yet to receive the report. I've made calls that haven't gone through, call back requests have not been fulfilled. My first email was rep**** to by Tsholofelo who asked for the verification form, which I submitted and there has been radio silence since then. This includes queries made on the website.
1 reviews | Active since Aug 2026
Very poor service.
The request was marked as “Resolved/Closed” after we were advised that it had been escalated to the sales team for urgent assistance. However, no one has contacted us by phone or email, despite numerous follow-ups from our side. We have been emailing and calling, but have received no assistance or meaningful response. It is extremely disappointing for a request to be closed without the issue actually being resolved.
1 reviews | Active since Aug 2026
Very poor service.
The request was marked as “Resolved/Closed” after we were advised that it had been escalated to the sales team for urgent assistance. However, no one has contacted us by phone or email, despite numerous follow-ups from our side. We have been emailing and calling, but have received no assistance or meaningful response. It is extremely disappointing for a request to be closed without the issue actually being resolved.
1 reviews | Active since Sept 2019
Password reset issues
I am extremely frustrated because the company’s website is not user friendly I have been trying to reset my password for the past 2 days but I can’t even after successfully changing the password when I enter the new one it rejects it! I need the MIE report for my SACPCMP registration and the delay is costing me so much!!!!
1 reviews | Active since Sept 2019
Password reset issues
I am extremely frustrated because the company’s website is not user friendly I have been trying to reset my password for the past 2 days but I can’t even after successfully changing the password when I enter the new one it rejects it! I need the MIE report for my SACPCMP registration and the delay is costing me so much!!!!
1 reviews | Active since Apr 2023
MIE Poor verification service
Poor Service – International Qualification Verification I am extremely frustrated with MIE’s handling of my International Qualification Verification. I have submitted my qualification along with the official SAQA verification certificate confirming that my international qualification has already been evaluated and certified. Despite this, I continue to receive the same repeated feedback, NQF level not verified yet I've submitted the NQF verification certificate with my qualification.... The ongoing back-and-forth is unnecessary and reflects poor service delivery, especially considering the documentation has already been vetted by SAQA. I really wonder what are we being billed for. Really frustrating process.
1 reviews | Active since Apr 2023
MIE Poor verification service
Poor Service – International Qualification Verification I am extremely frustrated with MIE’s handling of my International Qualification Verification. I have submitted my qualification along with the official SAQA verification certificate confirming that my international qualification has already been evaluated and certified. Despite this, I continue to receive the same repeated feedback, NQF level not verified yet I've submitted the NQF verification certificate with my qualification.... The ongoing back-and-forth is unnecessary and reflects poor service delivery, especially considering the documentation has already been vetted by SAQA. I really wonder what are we being billed for. Really frustrating process.
1 reviews | Active since Dec 2025
Their response to customer service is very Poor. Respond to calls and even email is very bad
I have done my finger print check on friday 23/02/2026 the process was for 48hrs and up to so far I didn't receive the results. Tried to call and even send an email and only not to be assisted
1 reviews | Active since Dec 2025
Their response to customer service is very Poor. Respond to calls and even email is very bad
I have done my finger print check on friday 23/02/2026 the process was for 48hrs and up to so far I didn't receive the results. Tried to call and even send an email and only not to be assisted
1 reviews | Active since Jan 2026
Incorrect reporting of records
MIE has incorrectly reported a ******** record that was legally expunged during a recent background check. I am in possession of an official Expungement Certificate, yet this information was still disclosed, causing prejudice and delays in my employment process. An expunged record should not be reported or re**** upon, and its disclosure raises serious concerns regarding accuracy, fairness, and POPIA compliance. I am requesting that MIE urgently investigate and correct the report, and confirm in writing that no ******** record exists.
1 reviews | Active since Jan 2026
Incorrect reporting of records
MIE has incorrectly reported a ******** record that was legally expunged during a recent background check. I am in possession of an official Expungement Certificate, yet this information was still disclosed, causing prejudice and delays in my employment process. An expunged record should not be reported or re**** upon, and its disclosure raises serious concerns regarding accuracy, fairness, and POPIA compliance. I am requesting that MIE urgently investigate and correct the report, and confirm in writing that no ******** record exists.
1 reviews | Active since Nov 2025
Total disappointment
Very disappointing experience, level of service is on par with a Government department. my payment was allocated incorrectly to the wrong ID number and after two weeks of back-and-forth emails Im still waiting for a simple qualification check. The phone does not get answered. If it were my company I'd fire the entire call centre , what a disaster.
1 reviews | Active since Nov 2025
Total disappointment
Very disappointing experience, level of service is on par with a Government department. my payment was allocated incorrectly to the wrong ID number and after two weeks of back-and-forth emails Im still waiting for a simple qualification check. The phone does not get answered. If it were my company I'd fire the entire call centre , what a disaster.