Based on recent customer reviews, MidCity Utilities is drawing sustained criticism from residents at complexes such as Princeton Park and Hornbill Crest. Customers report incorrect statements, unexplained arrears, disputed water charges, and prepaid purchases where units never arrive. The loudest frustration is silence, with emails and calls going unanswered for days or weeks while disconnection notices and demand letters arrive promptly. Withheld deposits and unrefunded credits after move-out surface repeatedly. Positive feedback does appear, but it centres on individual agents like Thabiso and Boitumelo rather than the wider system.
Replied to 100% of negative reviews
Reply time on negative reviews: 59h 50m
TrustIndex
3.2
Ranking
#3
in Electricity & Energy
Reply Time
68h 50m
NPS Score
-29
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 59h 50m
Nov '25 - Oct '26
Frequently Asked Questions About MidCity Utilities
What do customers say about MidCity Utilities?
Based on recent customer reviews, MidCity Utilities is drawing sustained criticism from residents at complexes such as Princeton Park and Hornbill Crest. Customers report incorrect statements, unexplained arrears, disputed water charges, and prepaid purchases where units never arrive. The loudest frustration is silence, with emails and calls going unanswered for days or weeks while disconnection notices and demand letters arrive promptly. Withheld deposits and unrefunded credits after move-out surface repeatedly. Positive feedback does appear, but it centres on individual agents like Thabiso and Boitumelo rather than the wider system.
Is MidCity Utilities trustworthy?
MidCity Utilities has a TrustIndex of 3.2 out of 10 on Hellopeter, based on 20 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 59 hours 50 min. Hellopeter has tracked MidCity Utilities across 115 total reviews. How is the TrustIndex calculated? →
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2020
Smart utility management products and solutions
MidCity Utilities, a wholly owned subsidiary of the MidCity Property Group, delivers innovative utility management solutions to the property sector. As a market leader in utility network management and administration, they specialize in electricity reselling and the recovery of water and sanitation costs on behalf of property owners, providing efficient, accurate, and value-driven services.
1 reviews | Active since Jun 2020
Smart utility management products and solutions
MidCity Utilities, a wholly owned subsidiary of the MidCity Property Group, delivers innovative utility management solutions to the property sector. As a market leader in utility network management and administration, they specialize in electricity reselling and the recovery of water and sanitation costs on behalf of property owners, providing efficient, accurate, and value-driven services.
1 reviews | Active since Jun 2026
Well have got no more words to add to it at the moment Im struggling to recover my utilities deposit from them
Well have got no more words to add to it at the moment Im struggling to recover my utilities deposit from them.It is frustrating
1 reviews | Active since Jun 2026
Well have got no more words to add to it at the moment Im struggling to recover my utilities deposit from them
Well have got no more words to add to it at the moment Im struggling to recover my utilities deposit from them.It is frustrating
1 reviews | Active since Dec 2010
Horrible service : MidCity
I am extremely disappointed with the poor service and lack of communication from MidCity Utilities. I am based at Hornbill Crest, Unit 42. In December 2025, I received a statement reflecting outstanding arrears that were never properly explained, despite my previous statement showing my account was fully up to date. Concerned about these unexplained charges, I contacted MidCity for assistance. I initially spoke to an employee named Riccardo, who promised to investigate my query and get back to me, but he never followed up. After that, I made multiple calls and sent several emails trying to get clarity, but with no success and no proper assistance. I later called again and spoke to a lady named Boitumelo, who was the only person willing to assist. She took my details, followed up, and provided a clear explanation of the charges. I sincerely appreciate her help and professionalism. However, I am now receiving SMS notifications stating that my services will be disconnected. This is extremely concerning, especially after finally receiving clarification on my account. This level of service, poor communication, and inconsistent handling of customer queries is unacceptable. It genuinely feels like there is a lack of care for clients.
1 reviews | Active since Dec 2010
Horrible service : MidCity
I am extremely disappointed with the poor service and lack of communication from MidCity Utilities. I am based at Hornbill Crest, Unit 42. In December 2025, I received a statement reflecting outstanding arrears that were never properly explained, despite my previous statement showing my account was fully up to date. Concerned about these unexplained charges, I contacted MidCity for assistance. I initially spoke to an employee named Riccardo, who promised to investigate my query and get back to me, but he never followed up. After that, I made multiple calls and sent several emails trying to get clarity, but with no success and no proper assistance. I later called again and spoke to a lady named Boitumelo, who was the only person willing to assist. She took my details, followed up, and provided a clear explanation of the charges. I sincerely appreciate her help and professionalism. However, I am now receiving SMS notifications stating that my services will be disconnected. This is extremely concerning, especially after finally receiving clarification on my account. This level of service, poor communication, and inconsistent handling of customer queries is unacceptable. It genuinely feels like there is a lack of care for clients.
1 reviews | Active since Jan 2019
Electricity purchased but not delivered
Electricity purchased but not delivered.Good day My name is Thapelo Matamela I bought electricity for 500 and did not receive units I have already been charge the R218 this month so am expecting full Units Princeton park phase 4 Number 35 Recurring issue on the same Month
1 reviews | Active since Jan 2019
Electricity purchased but not delivered
Electricity purchased but not delivered.Good day My name is Thapelo Matamela I bought electricity for 500 and did not receive units I have already been charge the R218 this month so am expecting full Units Princeton park phase 4 Number 35 Recurring issue on the same Month
1 reviews | Active since Jan 2019
Bought Electricity and receive no units
Good day I bought Electricity for 400 rand and received no units. I already paid the R2500 recovery and i dont owe anything. Please explain why i did not receive my units and was charged an Amount when i bought Units. Need an explanation You cant treat those who pay similar to those who owe Please correct Princeton park phase 4 number 35
1 reviews | Active since Jan 2019
Bought Electricity and receive no units
Good day I bought Electricity for 400 rand and received no units. I already paid the R2500 recovery and i dont owe anything. Please explain why i did not receive my units and was charged an Amount when i bought Units. Need an explanation You cant treat those who pay similar to those who owe Please correct Princeton park phase 4 number 35
1 reviews | Active since Nov 2018
MidCity Monthly Muddle
In this day and age of AI, computers, and high-tech systems and gadgets, it is unbelievable that there are still companies, like MidCity, who are unable to send the correct monthly invoice to their customers. The result is that MidCity customers have to check and verify each monthly invoice they receive. In other words: Do the job MidCity is supposed to do. Really? What is the point of having a Managing Agent that is incapable of doing what they are paid to do? You tell me!
1 reviews | Active since Nov 2018
MidCity Monthly Muddle
In this day and age of AI, computers, and high-tech systems and gadgets, it is unbelievable that there are still companies, like MidCity, who are unable to send the correct monthly invoice to their customers. The result is that MidCity customers have to check and verify each monthly invoice they receive. In other words: Do the job MidCity is supposed to do. Really? What is the point of having a Managing Agent that is incapable of doing what they are paid to do? You tell me!
1 reviews | Active since Mar 2026
THAPISO NGOEPE - BEST MIDCITY EMPLOYEE!!!!!!
Let me just start by saying: We have had problems with MidCity from day one, administrative errors, wrong charges and many others - NO ONE AT MIDCITY IS willing or able to help!!! Even calling them leads to hours of being send from pillar to post... BUT - THERE IS ONE EMPLOYEE THAT DESERVES TO ACTUALLY RUN THE ENTIRE MIDCITY COMPANY!! HIS NAME IS THABISO NGOEPE, HE IS FRIENDLY, PROFESSIONAL, ALWAYS WILLING TO HELP AND HAVE HELPED US ON NUMEROUS OCCASIONS! THAPISO, YOU ARE AMAZING! THANK YOU FOR THE GREAT SERVICE AND YOUR WILLINGNESS TO ALWAYS HELP! MIDCITY SHOULD PROMOTE YOU TO TOP MANAGEMENT AND GIVE YOU A MASSIVE SALARY RAISE!!!
1 reviews | Active since Mar 2026
THAPISO NGOEPE - BEST MIDCITY EMPLOYEE!!!!!!
Let me just start by saying: We have had problems with MidCity from day one, administrative errors, wrong charges and many others - NO ONE AT MIDCITY IS willing or able to help!!! Even calling them leads to hours of being send from pillar to post... BUT - THERE IS ONE EMPLOYEE THAT DESERVES TO ACTUALLY RUN THE ENTIRE MIDCITY COMPANY!! HIS NAME IS THABISO NGOEPE, HE IS FRIENDLY, PROFESSIONAL, ALWAYS WILLING TO HELP AND HAVE HELPED US ON NUMEROUS OCCASIONS! THAPISO, YOU ARE AMAZING! THANK YOU FOR THE GREAT SERVICE AND YOUR WILLINGNESS TO ALWAYS HELP! MIDCITY SHOULD PROMOTE YOU TO TOP MANAGEMENT AND GIVE YOU A MASSIVE SALARY RAISE!!!