Horrible service : MidCity

I am extremely disappointed with the poor service and lack of communication from MidCity Utilities. I am based at Hornbill Crest, Unit 42.

In December 2025, I received a statement reflecting outstanding arrears that were never properly explained, despite my previous statement showing my account was fully up to date. Concerned about these unexplained charges, I contacted MidCity for assistance.

I initially spoke to an employee named Riccardo, who promised to investigate my query and get back to me, but he never followed up. After that, I made multiple calls and sent several emails trying to get clarity, but with no success and no proper assistance.

I later called again and spoke to a lady named Boitumelo, who was the only person willing to assist. She took my details, followed up, and provided a clear explanation of the charges. I sincerely appreciate her help and professionalism.

However, I am now receiving SMS notifications stating that my services will be disconnected. This is extremely concerning, especially after finally receiving clarification on my account.

This level of service, poor communication, and inconsistent handling of customer queries is unacceptable. It genuinely feels like there is a lack of care for clients.