Metropolitan Health Group
Unclaimed Business
|1.4|7 Reviews (last 12 months)|This business does not respond to reviews
Metropolitan Health Group
Unclaimed Business
|1.4
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.4|7 Reviews
Oct '25 - Sep '26
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTC
Thabeya C
1 reviews | Active since Nov 2021
4 Sept 2026, 20:22
*****
I have a funeral policy with Metropolitan and when I checked on my payslip I found that Metropolitan has add a health care policy which was deducting from my salary without my knowledge, it was included in the funeral deductions.. I then called and asked them about the policy and was told that someone who works there has added that policy on my account without my consent I reported it and asked them to cancel it and they refunded me my money and told me that the policy is canceled, this was Month end of July.. When I thought it was sorted out, I receive my payslip for August and I found out that they deducted the same amount of money from my salary again whereas I was told that they had canceled the health care policy.. I called them to report the matter once again and they told me to send my payslip and a copy of ID in order for them fix it, after I sent what was needed I never got any response from them. I then went to their offices at Randfontein to enquire about it and they asked for my documents, I then sent the documents to their head office and they promised that the matter will be investigated and I will be paid back my money within a week.. It is almost a month now waiting for their response but nothing has been done. I'm so disappointed as I feel they have de***** me and stole from me. I will never recommend them to anyone
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Thabeya C
1 reviews | Active since Nov 2021
4 Sept 2026, 20:22
*****
I have a funeral policy with Metropolitan and when I checked on my payslip I found that Metropolitan has add a health care policy which was deducting from my salary without my knowledge, it was included in the funeral deductions.. I then called and asked them about the policy and was told that someone who works there has added that policy on my account without my consent I reported it and asked them to cancel it and they refunded me my money and told me that the policy is canceled, this was Month end of July.. When I thought it was sorted out, I receive my payslip for August and I found out that they deducted the same amount of money from my salary again whereas I was told that they had canceled the health care policy.. I called them to report the matter once again and they told me to send my payslip and a copy of ID in order for them fix it, after I sent what was needed I never got any response from them. I then went to their offices at Randfontein to enquire about it and they asked for my documents, I then sent the documents to their head office and they promised that the matter will be investigated and I will be paid back my money within a week.. It is almost a month now waiting for their response but nothing has been done. I'm so disappointed as I feel they have de***** me and stole from me. I will never recommend them to anyone
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Sydney L
1 reviews | Active since Jun 2026
10 Jun 2026, 15:38
Bad service from Metropolitan
The most horrifying experience I'm currently enduring with these guy. As early as March 2026, I wrote an e-mail about a two-port withdrawal. We are now in June 2026 and I'm still being sent from pillar to post. The least said about their so-called "WhatsApp self-service", the better. Genuinely considering a move away from the company.
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Sydney L
1 reviews | Active since Jun 2026
10 Jun 2026, 15:38
Bad service from Metropolitan
The most horrifying experience I'm currently enduring with these guy. As early as March 2026, I wrote an e-mail about a two-port withdrawal. We are now in June 2026 and I'm still being sent from pillar to post. The least said about their so-called "WhatsApp self-service", the better. Genuinely considering a move away from the company.
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AZOLA N
1 reviews | Active since Jan 2020
15 Oct 2025, 09:21
UNTRUE LIFE COVER REJECTION REASON
Metroplitan declined a life cover stating(***) "Declined due to health condition identified on another application" I did NOT apply for any health cover before this one,, I demand they tell me they got this false information from, this impacts the future of my health policies, where did I apply for them to give me such a response?
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AZOLA N
1 reviews | Active since Jan 2020
15 Oct 2025, 09:21
UNTRUE LIFE COVER REJECTION REASON
Metroplitan declined a life cover stating(***) "Declined due to health condition identified on another application" I did NOT apply for any health cover before this one,, I demand they tell me they got this false information from, this impacts the future of my health policies, where did I apply for them to give me such a response?
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Margo H
1 reviews | Active since Dec 2017
17 Sept 2025, 11:59
Shocking & Disappointing Service -Gems Membership Blunder
I am disappointing and extremely frustrated with the service received from Metropolitan Health regarding a Gems membership, Main Member passed away on 28th July the medical aid was terminated on 31st July with both Main member and beneficiary being in hospital and step down during this time and beneficiary few days into August now these bills are not being covered and the beneficiary was meant to continue on the medical aid and become main member but instead was loaded as a new member resulting in a late joining fee penalty note that these have been members since 2009, Not only has the death caused immense emotional distress for the family now we battling with hospital bills and a medical aid which is not active for an elderly chronic patient . Many emails and correspondence have been sent since the beginning of August. Absolutely shocking and heartless
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Margo H
1 reviews | Active since Dec 2017
17 Sept 2025, 11:59
Shocking & Disappointing Service -Gems Membership Blunder
I am disappointing and extremely frustrated with the service received from Metropolitan Health regarding a Gems membership, Main Member passed away on 28th July the medical aid was terminated on 31st July with both Main member and beneficiary being in hospital and step down during this time and beneficiary few days into August now these bills are not being covered and the beneficiary was meant to continue on the medical aid and become main member but instead was loaded as a new member resulting in a late joining fee penalty note that these have been members since 2009, Not only has the death caused immense emotional distress for the family now we battling with hospital bills and a medical aid which is not active for an elderly chronic patient . Many emails and correspondence have been sent since the beginning of August. Absolutely shocking and heartless
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