Scores reflect the Overall AI Score for each category
Based on recent customer reviews, MetroFibre Networx presents a sharply divided experience. Installation teams and named field technicians earn consistent praise for speed, professionalism and tidy work, while the support layer draws heavy criticism. Customers repeatedly describe an AI chatbot named Sue that cannot resolve faults, long call queues, unallocated payments and wrongful suspensions. Named individuals frequently rescue otherwise frustrating situations.
Top Strengths:
- •Installation, Activation & Setup: Named installers including Ben W, Riaan, Mohamed, Adolf and Bert Le Roux are repeatedly praised for arriving on time, working neatly, explaining the setup clearly and confirming the line is live before leaving. Many orders are completed within one to three days.
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 1m
TrustIndex
6.8
Â
Ranking
#11
in Fibre & Broadband
Reply Time
49m
Â
NPS Score
-30
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 1m
Nov '25 - Oct '26
Frequently Asked Questions About MetroFibre Networx
What do customers say about MetroFibre Networx?
Based on recent customer reviews, MetroFibre Networx presents a sharply divided experience. Installation teams and named field technicians earn consistent praise for speed, professionalism and tidy work, while the support layer draws heavy criticism. Customers repeatedly describe an AI chatbot named Sue that cannot resolve faults, long call queues, unallocated payments and wrongful suspensions. Named individuals frequently rescue otherwise frustrating situations.
What is MetroFibre Networx's biggest strength?
MetroFibre Networx's biggest strength, according to Hellopeter's AI analysis, is Installation, Activation & Setup. Named installers including Ben W, Riaan, Mohamed, Adolf and Bert Le Roux are repeatedly praised for arriving on time, working neatly, explaining the setup clearly and confirming the line is live before leaving. Many orders are completed within one to three days.
What are the most common complaints about MetroFibre Networx?
The most common complaint about MetroFibre Networx, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. A recurring theme is that the AI assistant Sue blocks access to humans, callbacks never arrive, tickets close without resolution and emails go unanswered for days. Many customers state that posting publicly is the only channel that generates a response.
How does MetroFibre Networx compare to other Fibre & Broadband companies?
MetroFibre Networx scores 2.7 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Installation & Setup (3.9); their weakest is Billing & Contracts (2). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.7). How is the AI Score calculated? →
Is MetroFibre Networx trustworthy?
MetroFibre Networx has a TrustIndex of 6.8 out of 10 on Hellopeter, based on 1,958 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 1 hour 1 min. Hellopeter has tracked MetroFibre Networx across 6,812 total reviews. How is the TrustIndex calculated? →
Recent reviews (1,958)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Adolf installed and connected my finre quickly and shared all details and was willing to answer a...
Adolf installed and connected my finre quickly and shared all details and was willing to answer any questions i had
1 reviews | Active since Oct 2026
Metrofiber sucks heres why
So i've had a damaged cable on my Fiber optic line due to the Gross negligence of the installers in the first place they installed it in front of a moving gate and thus the cable inevitably got squished Now Afrihost & Metro fiber are blaming me and making me pay the bill of 2300,00 ZAR in order to replace the Cable Which is 100% unfair and unwarranted when their installers state that it will not be an issue having the cables in their position Further more i had a techie pop in on a Sunday morning and he also stated that this is not my fault but the fault of the installers surly their people are trained professionals? or am i living in a dream world
1 reviews | Active since Oct 2026
Metrofiber sucks heres why
So i've had a damaged cable on my Fiber optic line due to the Gross negligence of the installers in the first place they installed it in front of a moving gate and thus the cable inevitably got squished Now Afrihost & Metro fiber are blaming me and making me pay the bill of 2300,00 ZAR in order to replace the Cable Which is 100% unfair and unwarranted when their installers state that it will not be an issue having the cables in their position Further more i had a techie pop in on a Sunday morning and he also stated that this is not my fault but the fault of the installers surly their people are trained professionals? or am i living in a dream world
1 reviews | Active since Oct 2026
Just wanted to rate the service of the installation process for my new metro fibre connection and...
Just wanted to rate the service of the installation process for my new metro fibre connection and router Everything was super smooth and thank you once again 10/10
1 reviews | Active since Oct 2026
Just wanted to rate the service of the installation process for my new metro fibre connection and...
Just wanted to rate the service of the installation process for my new metro fibre connection and router Everything was super smooth and thank you once again 10/10
1 reviews | Active since Oct 2026
This contractor has to be one of the best,he is going above and beyond just to get my fiber up
This contractor has to be one of the best,he is going above and beyond just to get my fiber up and running. If there was an option to give him a 100 starts I would Thank you Ben W
1 reviews | Active since Oct 2026
This contractor has to be one of the best,he is going above and beyond just to get my fiber up
This contractor has to be one of the best,he is going above and beyond just to get my fiber up and running. If there was an option to give him a 100 starts I would Thank you Ben W
1 reviews | Active since Feb 2023
Exceptional Service & A Happy Customer!
MetroFibre honestly has my heart!!🩷 I recently got connected and had a small issue getting my WiFi up and running, but then I spoke to Amber, and her service was a million OVER a million!🔥😃 She was patient, professional, knowledgeable and genuinely committed to helping me. She stayed with me throughout the process, guided me step-by-step and made sure everything was working before we ended the conversation. And now… MY WiFi IS WORKING! This is what exceptional customer service looks like. In a world where customer service can feel rushed and impersonal, Amber went above and beyond and made me feel valued as a customer. If you're considering getting fibre, take this as your sign to choose MetroFibre!! Reliable service AND amazing customer support? You really can't ask for much more. Thank you, Amber and MetroFibre! You've gained a very happy customer who will happily recommend you.
1 reviews | Active since Feb 2023
Exceptional Service & A Happy Customer!
MetroFibre honestly has my heart!!🩷 I recently got connected and had a small issue getting my WiFi up and running, but then I spoke to Amber, and her service was a million OVER a million!🔥😃 She was patient, professional, knowledgeable and genuinely committed to helping me. She stayed with me throughout the process, guided me step-by-step and made sure everything was working before we ended the conversation. And now… MY WiFi IS WORKING! This is what exceptional customer service looks like. In a world where customer service can feel rushed and impersonal, Amber went above and beyond and made me feel valued as a customer. If you're considering getting fibre, take this as your sign to choose MetroFibre!! Reliable service AND amazing customer support? You really can't ask for much more. Thank you, Amber and MetroFibre! You've gained a very happy customer who will happily recommend you.