Metrofibre MetroConnect Incompetence

We app**** for metroconnect (Metrofibre Prepaid) on 2025-03-12, we paid the activation fee on that same day, installation was done on the 14th. There was a problem with our stand, so the people from Hi Tech came and fixed it, Metroconnect has been giving us a run around with activating the service. Everyday they've been telling us that they are gonna push through the activation, but to no avail.