METROCONNECT
Claimed Business
|1.6|10 Reviews (last 12 months)|This business does not respond to reviews
METROCONNECT
Claimed Business
|1.6
10 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, MetroConnect is seen as an affordable fibre and prepaid connectivity option that is badly let down by support and installation execution. Customers describe paid packages that never activate, installations promised in 7 to 14 days stretching well past a month, and daily calls ending in promised call backs that never come. Many report being bounced between Connect, Fibre and Go teams, slow WhatsApp and email replies, and no credit for downtime. One caller praised an agent who activated access free of charge while a fault was investigated.
Performance(last 12 months):
Trustindex Rating
2.5NPS Score
-100Unlikely
TrustIndex
2.5
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.6|10 Reviews
Oct '25 - Sep '26
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAS
Andrea S
1 reviews | Active since Aug 2026
12 Aug 2026, 15:03
My wifi has not allo...
My wifi has not allowed me to log in for the longest time now, therefore I haven't been able to buy any bundles at all, but I phoned them and they activated it free of charge for a while until the problem is fixed ..very helpful and actually not useless 👍👍
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Andrea S
1 reviews | Active since Aug 2026
12 Aug 2026, 15:03
My wifi has not allo...
My wifi has not allowed me to log in for the longest time now, therefore I haven't been able to buy any bundles at all, but I phoned them and they activated it free of charge for a while until the problem is fixed ..very helpful and actually not useless 👍👍
0
Replies (0)NM
Noxolo M
1 reviews | Active since May 2017
26 May 2026, 14:58
Re-imbursedment
I would like to know I was disconnected for 14 days whilst I had bought Connection of a full month how am I going to be re-imbursed for the days that I had lost. I would appreciate it if I could be credited with a voucher ( 14 Days ) My account and details are as following Noxolo Melani *** *** Regards
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Noxolo M
1 reviews | Active since May 2017
26 May 2026, 14:58
Re-imbursedment
I would like to know I was disconnected for 14 days whilst I had bought Connection of a full month how am I going to be re-imbursed for the days that I had lost. I would appreciate it if I could be credited with a voucher ( 14 Days ) My account and details are as following Noxolo Melani *** *** Regards
0
Replies (0)BJvR
Barry Jansen van Rensburg
1 reviews | Active since Oct 2018
25 Apr 2026, 15:55
Total lack of customer service from Metroconnect through Metrofibre
We have paid for a two week package for our holiday cottage, arrived to find it not working. 5 phone calls and 5 promises from Ai Sue to have a consultant call back, 4 hours later still no call back. Shocking lack of service, we are extremely frustrated and will not he recommending this Company to anyone!!!!
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Barry Jansen van Rensburg
1 reviews | Active since Oct 2018
25 Apr 2026, 15:55
Total lack of customer service from Metroconnect through Metrofibre
We have paid for a two week package for our holiday cottage, arrived to find it not working. 5 phone calls and 5 promises from Ai Sue to have a consultant call back, 4 hours later still no call back. Shocking lack of service, we are extremely frustrated and will not he recommending this Company to anyone!!!!
0
Replies (0)LD
Lewis D
1 reviews | Active since Apr 2026
15 Apr 2026, 12:37
Terrible customer support, poor communication, and unacceptable service
I have been trying to get assistance from Metro Connect Fibre since 08:00 this morning and now it’s 12:30pm with no success. The support process is extremely frustrating — you are first handled by an automated system, then transferred to an agent, only to be told that your issue belongs to a different account or department. However, no one provides a direct contact to reach the correct team. You are simply sent around in circles. To make matters worse, when you finally speak to an agent, you are told that there is an “upgrade” being carried out. It is very concerning that such upgrades are being done during normal working hours, causing service disruption to customers. Even more surprising is being told that the team responsible for this work only operates during standard business hours (08:00–17:00). For a technical service provider, this type of arrangement is unacceptable. As a customer, this reflects poor planning, lack of communication, and no regard for service availability. Metro Connect needs to improve their customer support process by: - Providing direct contact details for relevant departments - Ensuring proper internal routing of customer issues - Scheduling maintenance or upgrades outside of peak usage hours - Taking accountability instead of passing customers around At this point, the service experience is extremely poor and needs urgent attention.
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Lewis D
1 reviews | Active since Apr 2026
15 Apr 2026, 12:37
Terrible customer support, poor communication, and unacceptable service
I have been trying to get assistance from Metro Connect Fibre since 08:00 this morning and now it’s 12:30pm with no success. The support process is extremely frustrating — you are first handled by an automated system, then transferred to an agent, only to be told that your issue belongs to a different account or department. However, no one provides a direct contact to reach the correct team. You are simply sent around in circles. To make matters worse, when you finally speak to an agent, you are told that there is an “upgrade” being carried out. It is very concerning that such upgrades are being done during normal working hours, causing service disruption to customers. Even more surprising is being told that the team responsible for this work only operates during standard business hours (08:00–17:00). For a technical service provider, this type of arrangement is unacceptable. As a customer, this reflects poor planning, lack of communication, and no regard for service availability. Metro Connect needs to improve their customer support process by: - Providing direct contact details for relevant departments - Ensuring proper internal routing of customer issues - Scheduling maintenance or upgrades outside of peak usage hours - Taking accountability instead of passing customers around At this point, the service experience is extremely poor and needs urgent attention.
0
Replies (0)PL
Pikkie L
1 reviews | Active since Nov 2014
15 Apr 2026, 08:20
Bad internet and customer service.
After being moved to a new customer system, my wifi has not been working for tbe paat 4days. I kept on phoning, since Saturday, and still nobody can assist me. They are too busy. I must wait for a call back, even that also doesn't happen. After spending almost R300 on airtime, again holding on for 40 minutes this afternoon, I was told they will again request a call back. Metro Connect moved their customers to this new system without letting us know. And now they just pulling up their shoulders, and the customer must pay the price. Such bad, very bad service provider.
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Pikkie L
1 reviews | Active since Nov 2014
15 Apr 2026, 08:20
Bad internet and customer service.
After being moved to a new customer system, my wifi has not been working for tbe paat 4days. I kept on phoning, since Saturday, and still nobody can assist me. They are too busy. I must wait for a call back, even that also doesn't happen. After spending almost R300 on airtime, again holding on for 40 minutes this afternoon, I was told they will again request a call back. Metro Connect moved their customers to this new system without letting us know. And now they just pulling up their shoulders, and the customer must pay the price. Such bad, very bad service provider.
0
Replies (0)LM
Lindiwe M
1 reviews | Active since Mar 2020
25 Mar 2026, 12:21
Absolutely shocking service from Metro Fibre/ Connect – Paid and ignored for a full month
I registered for fibre installation with Metro Fibre on 25 February and was clearly told the process would take 7–14 days. Today is 25 March — a full month later — and there has been zero communication from their side. The only thing Metro Fibre was quick to send was an invoice, which I paid immediately. After taking my money, they completely disappeared. No installation date. No updates. No explanation. Nothing. I have spent the entire day calling, texting, and emailing with no response and no solution. This is beyond poor service — it is blatant disregard for customers. At this point, it honestly feels like once payment is made, customers are no longer a priority. This level of incompetence and lack of accountability is unacceptable for any company, especially one providing an essential service like internet. I am extremely frustrated and disappointed. If this is how Metro Fibre treats new customers, I strongly advise others to think twice before signing up. DO NOT ****ING DO IT! I expect immediate contact and a confirmed installation date.
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Lindiwe M
1 reviews | Active since Mar 2020
25 Mar 2026, 12:21
Absolutely shocking service from Metro Fibre/ Connect – Paid and ignored for a full month
I registered for fibre installation with Metro Fibre on 25 February and was clearly told the process would take 7–14 days. Today is 25 March — a full month later — and there has been zero communication from their side. The only thing Metro Fibre was quick to send was an invoice, which I paid immediately. After taking my money, they completely disappeared. No installation date. No updates. No explanation. Nothing. I have spent the entire day calling, texting, and emailing with no response and no solution. This is beyond poor service — it is blatant disregard for customers. At this point, it honestly feels like once payment is made, customers are no longer a priority. This level of incompetence and lack of accountability is unacceptable for any company, especially one providing an essential service like internet. I am extremely frustrated and disappointed. If this is how Metro Fibre treats new customers, I strongly advise others to think twice before signing up. DO NOT ****ING DO IT! I expect immediate contact and a confirmed installation date.
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Replies (0)LB
Laura B
1 reviews | Active since Oct 2023
20 Mar 2026, 08:21
Overdue Installation Services
I have been waiting for almost 2 weeks waiting for an installation. Everyday I’ve been calling, always excuses. Every agent says they are escalating the issue. Emails they don’t reply, WhatsApp they don’t reply. Even their lines, always busy. I wish my area had a different fibre provider really.
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Laura B
1 reviews | Active since Oct 2023
20 Mar 2026, 08:21
Overdue Installation Services
I have been waiting for almost 2 weeks waiting for an installation. Everyday I’ve been calling, always excuses. Every agent says they are escalating the issue. Emails they don’t reply, WhatsApp they don’t reply. Even their lines, always busy. I wish my area had a different fibre provider really.
0
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Itumeleng P
1 reviews | Active since Mar 2009
13 Feb 2026, 09:49
30-day free pass access Not Loaded
I registered on their website and paid an activation fee for a prepaid service around last month. That time I still held an account with MetroFibre. The first time one of their install agents came through, he saw that I still had an account with MetroFibre. He said he can't do the install until my service with MetroFibre is terminated, told me to get to it and call him when the service is terminated. I then terminated my service with MetroFibre who scheduled the said termination for end of January. On Thursday the 5th of Feb, MetroConnect sent their agent to come and do the installation. But there was no connection. I notified their office; they then sent me a document on Feb 8th (Sunday). On Tuesday (Feb 10th) I managed to complete the activation but couldn't confirm if it went through because the free 30-day network access was not loaded. On Wednesday I managed to load a one-day access just to test if the connection was activated. I tested it and it was indeed activated. I then notified them that I managed to complete the activation, but they need to load my 30-day free pass as per their package activation agreement. The are not responding, I'm being ignored. This whole process should have taken a day, on the installation day. They don't communicate, to tell you what's next, they don't have a process to tell customers what they need to do after installation to actually be able to connect. If the expectation is that customers have to self-activate, they should tell them in advance before the installation is done. This way the customer can do it immediately after installation. The 30-day free pass should be activated as soon as the activation is completed, that way the customer can test the connection and be online immediately. This whole process included me having to initiate communication to say the device is installed but I can't connect. They don't even bother to respond; I have to keep asking them to respond to my emails. I still don't have my 30-day free pass, no response from MetroConnect. The admin service is just ridiculous; they don't respect their customers. If you are selling a service, you need to have a process in place to have it activated and not wait for customers to keep running after you. Irate Customer
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Itumeleng P
1 reviews | Active since Mar 2009
13 Feb 2026, 09:49
30-day free pass access Not Loaded
I registered on their website and paid an activation fee for a prepaid service around last month. That time I still held an account with MetroFibre. The first time one of their install agents came through, he saw that I still had an account with MetroFibre. He said he can't do the install until my service with MetroFibre is terminated, told me to get to it and call him when the service is terminated. I then terminated my service with MetroFibre who scheduled the said termination for end of January. On Thursday the 5th of Feb, MetroConnect sent their agent to come and do the installation. But there was no connection. I notified their office; they then sent me a document on Feb 8th (Sunday). On Tuesday (Feb 10th) I managed to complete the activation but couldn't confirm if it went through because the free 30-day network access was not loaded. On Wednesday I managed to load a one-day access just to test if the connection was activated. I tested it and it was indeed activated. I then notified them that I managed to complete the activation, but they need to load my 30-day free pass as per their package activation agreement. The are not responding, I'm being ignored. This whole process should have taken a day, on the installation day. They don't communicate, to tell you what's next, they don't have a process to tell customers what they need to do after installation to actually be able to connect. If the expectation is that customers have to self-activate, they should tell them in advance before the installation is done. This way the customer can do it immediately after installation. The 30-day free pass should be activated as soon as the activation is completed, that way the customer can test the connection and be online immediately. This whole process included me having to initiate communication to say the device is installed but I can't connect. They don't even bother to respond; I have to keep asking them to respond to my emails. I still don't have my 30-day free pass, no response from MetroConnect. The admin service is just ridiculous; they don't respect their customers. If you are selling a service, you need to have a process in place to have it activated and not wait for customers to keep running after you. Irate Customer
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