Absolutely shocking service from Metro Fibre/ Connect – Paid and ignored for a full month

I registered for fibre installation with Metro Fibre on 25 February and was clearly told the process would take 7–14 days. Today is 25 March — a full month later — and there has been zero communication from their side.

The only thing Metro Fibre was quick to send was an invoice, which I paid immediately. After taking my money, they completely disappeared. No installation date. No updates. No explanation. Nothing.

I have spent the entire day calling, texting, and emailing with no response and no solution. This is beyond poor service — it is blatant disregard for customers.

At this point, it honestly feels like once payment is made, customers are no longer a priority. This level of incompetence and lack of accountability is unacceptable for any company, especially one providing an essential service like internet.

I am extremely frustrated and disappointed. If this is how Metro Fibre treats new customers, I strongly advise others to think twice before signing up. DO NOT ****ING DO IT!

I expect immediate contact and a confirmed installation date.