Based on recent customer reviews, Metrobus is facing significant dissatisfaction from commuters who rely on the service for daily school and work travel. A recurring theme is unreliable schedules, with customers consistently mentioning buses that fail to arrive, frequent breakdowns, and overcrowded conditions. Commuters also express frustration about steep fare increases, inconsistent zone charging on tag machines, and the removal of transfer benefits. Many highlight unresponsive customer service, poor communication around route changes, and difficulties resolving issues with damaged tags or staff at Gandhi Square.
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Metrobus
How is Metrobus rated on Hellopeter?
Hellopeter has tracked Metrobus across 151 reviews. Metrobus hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Metrobus? Write a review to help others decide.
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2013
Metrobus Refund
After putting my disappointment review on hellopeter regarding my refund, I got an email to resend the documents they asked and yet again, they said that I will get my money within 7 - 14 days, time went by and I got an email that their system is not built for refunds and they still working on refunding us. This company and it's management is just one big joke
1 reviews | Active since Feb 2013
Metrobus Refund
After putting my disappointment review on hellopeter regarding my refund, I got an email to resend the documents they asked and yet again, they said that I will get my money within 7 - 14 days, time went by and I got an email that their system is not built for refunds and they still working on refunding us. This company and it's management is just one big joke
1 reviews | Active since Feb 2013
Disgusting, unfair and Inconsiderate treatment from Metrobus
My son's bus was cancelled without prior notice and after putting money in my son's and nanny's bus tickets, they just cancelled the bus. I paid Metrobus R2000 and they said they will refund us within 7 -14 working days but no money was received, it's now August and they come up with nonsense about the budget, that is not my problem and they're call centre and management are all just useless. This is *****ing from people. I sent everything that was required for my refund, I even sent multiple follow up emails and made multiple calls to people who have been given a script and told what to say and the call centre supervisor does not even want to take my call. I am a single parent and I cannot just give away R2000, Metrobus is a big ****.
1 reviews | Active since Feb 2013
Disgusting, unfair and Inconsiderate treatment from Metrobus
My son's bus was cancelled without prior notice and after putting money in my son's and nanny's bus tickets, they just cancelled the bus. I paid Metrobus R2000 and they said they will refund us within 7 -14 working days but no money was received, it's now August and they come up with nonsense about the budget, that is not my problem and they're call centre and management are all just useless. This is *****ing from people. I sent everything that was required for my refund, I even sent multiple follow up emails and made multiple calls to people who have been given a script and told what to say and the call centre supervisor does not even want to take my call. I am a single parent and I cannot just give away R2000, Metrobus is a big ****.
1 reviews | Active since Aug 2026
Disgusting treatment from Metrobus Service
Their service is terrible bad, I submitted the refund application on the 9th of June as a disabled commuter and received an acknowledgement email on the following day but i've never received my refund till today even though their 7 -14:day timeframe has passed. I tried to enquire multiple times via emails and calls but i am being ignored by everyone which includes (Siphesihle Mdaka, Malcolm Pead, Chardley Pauwels, Talita, Customer Service. I even went to the Ghandi Square office but they kept telling me to send queries on the very same emails they ignore. I don't see myself using their worst service ever again. They don't take us serious.
1 reviews | Active since Aug 2026
Disgusting treatment from Metrobus Service
Their service is terrible bad, I submitted the refund application on the 9th of June as a disabled commuter and received an acknowledgement email on the following day but i've never received my refund till today even though their 7 -14:day timeframe has passed. I tried to enquire multiple times via emails and calls but i am being ignored by everyone which includes (Siphesihle Mdaka, Malcolm Pead, Chardley Pauwels, Talita, Customer Service. I even went to the Ghandi Square office but they kept telling me to send queries on the very same emails they ignore. I don't see myself using their worst service ever again. They don't take us serious.
1 reviews | Active since Jun 2026
bad servise
metro bus services very bad, the cancelled the Pick hour buses, children are stranded in the morning, they over charge us, and we don't get refund on over charge trip
1 reviews | Active since Jun 2026
bad servise
metro bus services very bad, the cancelled the Pick hour buses, children are stranded in the morning, they over charge us, and we don't get refund on over charge trip