MM
Mbongiseni M
1 reviews | Active since Aug 2026
03 Aug 2026, 15:15
Disgusting treatment from Metrobus Service
Their service is terrible bad, I submitted the refund application on the 9th of June as a disabled commuter and received an acknowledgement email on the following day but i've never received my refund till today even though their 7 -14:day timeframe has passed. I tried to enquire multiple times via emails and calls but i am being ignored by everyone which includes (Siphesihle Mdaka, Malcolm Pead, Chardley Pauwels, Talita, Customer Service. I even went to the Ghandi Square office but they kept telling me to send queries on the very same emails they ignore. I don't see myself using their worst service ever again. They don't take us serious.
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Mbongiseni M's updateReviewer Update
10 Oct 2026, 08:19Siphesihle the Ghandi Square Office manager called me 3 weeks ago and promised that the refund is on the process and finance will process everything soon but i never received anything from them. They even blocked the bus tag When i try to do follow up via emails and calls they just ignore.
MM
Mbongiseni M's update10 Oct 2026, 08:19
Reviewer Update
Siphesihle the Ghandi Square Office manager called me 3 weeks ago and promised that the refund is on the process and finance will process everything soon but i never received anything from them. They even blocked the bus tag When i try to do follow up via emails and calls they just ignore.