Metgran (Pty) Ltd
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
Metgran (Pty) Ltd
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Oct '25 - Sep '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Sbonelo J
1 reviews | Active since Jul 2019
29 May 2026, 12:39
METGRAN/1 LIFE messing me around
Metgran is a ****, I have a funeral policy with 1 Life insurance and I insured my uncle, 1 Life paid on time, no issues and they referred me to an added benefit that they have partnered with Metgran to erect a tombstone for my uncle but I was to contact Metgran directly which I did, my uncle passed away in May last year, I was sent a brochure and I chose the one we wanted as a family, I wast told Manufacturing takes 3/4 months, a year later, we are in May, still no tombstone, every time I call i get told the truck to KZN had a breakdown, I spoke to a Lady Neo Moleko who is clueless and was giving me attitude, we are supposed to be having unveiling for my uncle on the 3rd of July but still no tombstone, now my family sees me as someone who is not honest
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Sbonelo J
1 reviews | Active since Jul 2019
29 May 2026, 12:39
METGRAN/1 LIFE messing me around
Metgran is a ****, I have a funeral policy with 1 Life insurance and I insured my uncle, 1 Life paid on time, no issues and they referred me to an added benefit that they have partnered with Metgran to erect a tombstone for my uncle but I was to contact Metgran directly which I did, my uncle passed away in May last year, I was sent a brochure and I chose the one we wanted as a family, I wast told Manufacturing takes 3/4 months, a year later, we are in May, still no tombstone, every time I call i get told the truck to KZN had a breakdown, I spoke to a Lady Neo Moleko who is clueless and was giving me attitude, we are supposed to be having unveiling for my uncle on the 3rd of July but still no tombstone, now my family sees me as someone who is not honest
0
Replies (0)NK
Nkosinathi K
1 reviews | Active since May 2024
18 Jan 2026, 08:41
Tombstone instalation refund
Hi im Nkosinathi Khulu ID *** I love been wanting my refund from this company since last year no one is willing to help even 1 life i was having my parents policy with says they can't help as the money was claimed by Metgram as I wanted to put the tombstones for my parents now I already put the tombstones as the failed to put it now I want refund they always say its with the payment department please assist anyone I need ombudsman as this 2 companies are running **** il1 life and metgram pty Ltd. My cell number is ***
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Nkosinathi K
1 reviews | Active since May 2024
18 Jan 2026, 08:41
Tombstone instalation refund
Hi im Nkosinathi Khulu ID *** I love been wanting my refund from this company since last year no one is willing to help even 1 life i was having my parents policy with says they can't help as the money was claimed by Metgram as I wanted to put the tombstones for my parents now I already put the tombstones as the failed to put it now I want refund they always say its with the payment department please assist anyone I need ombudsman as this 2 companies are running **** il1 life and metgram pty Ltd. My cell number is ***
0
Replies (0)AM
Andile M
1 reviews | Active since Mar 2016
22 Oct 2025, 08:18
Headstone still in manufacturing 8 months later!!!!
On the 3rd of March 2025, I sent 1Life's headstone service provider (Metgran) final confirmation and receipt from the cemetery that we can put up a headstone for my father. Was promised that it will be ready in 3 - 4months being July 2025 the latest. Followed up on the 22nd of July 2025 about it since the time had elapsed and was told that the Headstone was still in manufacturing and that they would get back to me once done. It is now End of October 2025, 8 months later and still no headstone has been received. After laying a complaint, I was once again told that the headstone is still in manufacturing and no timeline is available as to when it will be available. Requested a cash payout on it rather and was once again given another long wait by the service provider (Metgran) with an excuse that, "Payment will be done, but they dont know when it will be done". Im assuming a long wait of 8months again." They give no priority to clients, bad in communication and truely the poorest service provider I have come across.
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Andile M
1 reviews | Active since Mar 2016
22 Oct 2025, 08:18
Headstone still in manufacturing 8 months later!!!!
On the 3rd of March 2025, I sent 1Life's headstone service provider (Metgran) final confirmation and receipt from the cemetery that we can put up a headstone for my father. Was promised that it will be ready in 3 - 4months being July 2025 the latest. Followed up on the 22nd of July 2025 about it since the time had elapsed and was told that the Headstone was still in manufacturing and that they would get back to me once done. It is now End of October 2025, 8 months later and still no headstone has been received. After laying a complaint, I was once again told that the headstone is still in manufacturing and no timeline is available as to when it will be available. Requested a cash payout on it rather and was once again given another long wait by the service provider (Metgran) with an excuse that, "Payment will be done, but they dont know when it will be done". Im assuming a long wait of 8months again." They give no priority to clients, bad in communication and truely the poorest service provider I have come across.
0
Replies (0)LH
Linda H
1 reviews | Active since Sept 2025
30 Sept 2025, 13:52
Unhappy Customer 🙁 ☹️
The service of this company is totally unprofessional. They dont belong is such a business. Ive been waiting since November last year for our Tombstone to be installed .1 Life should really do a check on this company. They cannot deliver .i am forever sorry that i picked up the phone the first time when they phone..I will not advise my worst enemy to do business with this company
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Linda H
1 reviews | Active since Sept 2025
30 Sept 2025, 13:52
Unhappy Customer 🙁 ☹️
The service of this company is totally unprofessional. They dont belong is such a business. Ive been waiting since November last year for our Tombstone to be installed .1 Life should really do a check on this company. They cannot deliver .i am forever sorry that i picked up the phone the first time when they phone..I will not advise my worst enemy to do business with this company
0
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