Tombstone instalation refund

Hi im Nkosinathi Khulu ID *** I love been wanting my refund from this company since last year no one is willing to help even 1 life i was having my parents policy with says they can't help as the money was claimed by Metgram as I wanted to put the tombstones for my parents now I already put the tombstones as the failed to put it now I want refund they always say its with the payment department please assist anyone I need ombudsman as this 2 companies are running **** il1 life and metgram pty Ltd. My cell number is ***