Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Meerkat earns strong praise for the personal guidance behind its debt review clearance work, where named consultants are described as patient and proactive. Customer Service & Professional Guidance (3.9) and Process Efficiency & Turnaround (3.1) anchor the profile. Insurance and burial scheme clients, however, describe unpaid claims, unauthorised debits and silence after final payments, pulling Billing, Payments & Financial Accuracy (1.3), Trust, Transparency & Compliance (1.9) and Communication & Responsiveness (2.0) down sharply.
Top Strengths:
- •Customer Service & Professional Guidance: Customers repeatedly name individuals such as Fadwah Hendricks, Kelly, Michelle Fortune, Adian Jones and Geraldine, describing them as patient, knowledgeable and willing to go the extra mile. A recurring theme is consultants easing scepticism and explaining each step clearly.
Replied to 77% of negative reviews
Reply time on negative reviews: 62h 20m
TrustIndex
6
Ranking
#18
in Debt Management
Reply Time
49h 17m
NPS Score
25
Recommended: Likely
Replied to 77% of negative reviews
Reply time on negative reviews: 62h 20m
Nov '25 - Oct '26
Frequently Asked Questions About Meerkat
What do customers say about Meerkat?
Based on recent customer reviews, Meerkat earns strong praise for the personal guidance behind its debt review clearance work, where named consultants are described as patient and proactive. Customer Service & Professional Guidance (3.9) and Process Efficiency & Turnaround (3.1) anchor the profile. Insurance and burial scheme clients, however, describe unpaid claims, unauthorised debits and silence after final payments, pulling Billing, Payments & Financial Accuracy (1.3), Trust, Transparency & Compliance (1.9) and Communication & Responsiveness (2.0) down sharply.
What is Meerkat's biggest strength?
Meerkat's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers repeatedly name individuals such as Fadwah Hendricks, Kelly, Michelle Fortune, Adian Jones and Geraldine, describing them as patient, knowledgeable and willing to go the extra mile. A recurring theme is consultants easing scepticism and explaining each step clearly.
What are the most common complaints about Meerkat?
The most common complaint about Meerkat, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. A recurring theme is unanswered emails, callback requests logged online that are never returned, and long holds ending in disconnection. Customers chasing Form 19, paid up letters or claim feedback consistently report being left in silence for weeks.
How does Meerkat compare to other Debt Management companies?
Meerkat scores 3.1 out of 5 on Hellopeter's AI analysis of service quality in Debt Management, compared to the Debt Management industry average of 3. Their strongest theme is Consultant Quality (3.9); their weakest is Communication (2.4). The top AI-rated Debt Management business on Hellopeter is FDC Group (4.5). How is the AI Score calculated? →
Is Meerkat trustworthy?
Meerkat has a TrustIndex of 6 out of 10 on Hellopeter, based on 53 reviews in the last 12 months. They reply to 77% of negative reviews, typically within 62 hours 20 min. Hellopeter has tracked Meerkat across 868 total reviews. How is the TrustIndex calculated? →
Recent reviews (53)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2025
Excellent Service from Meerkat Legal I highly recommend Meerkat Legal, and especially Michelle Fortune, for her outstanding assistance in helping me with the process of having my name removed from debt review
Excellent Service from Meerkat Legal I highly recommend Meerkat Legal, and especially Michelle Fortune, for her outstanding assistance in helping me with the process of having my name removed from debt review. The process was lengthy and complicated, but Michelle was incredibly helpful, professional and supportive throughout. She kept me informed, answered all my questions and went above and beyond to help get the matter resolved. I’m extremely grateful for Michelle’s assistance and would definitely recommend Meerkat Legal to anyone needing help with debt review removal. Excellent service from start to finish!
1 reviews | Active since Oct 2025
Excellent Service from Meerkat Legal I highly recommend Meerkat Legal, and especially Michelle Fortune, for her outstanding assistance in helping me with the process of having my name removed from debt review
Excellent Service from Meerkat Legal I highly recommend Meerkat Legal, and especially Michelle Fortune, for her outstanding assistance in helping me with the process of having my name removed from debt review. The process was lengthy and complicated, but Michelle was incredibly helpful, professional and supportive throughout. She kept me informed, answered all my questions and went above and beyond to help get the matter resolved. I’m extremely grateful for Michelle’s assistance and would definitely recommend Meerkat Legal to anyone needing help with debt review removal. Excellent service from start to finish!
1 reviews | Active since Oct 2022
Meerkat withholding Clearance Certificate
I finished my debt review and paid my final installment via Hyphen PDA on 25 June 2026. All my Paid Up letters have been received but Meerkat has gone completely silent. They have requested a Paid Up letter for an account that was not listed on my Form 16 and was never part of my debt review program. They are past the legal 7-day limit to clear my profile. I have sent a formal 24-hour demand email to their DC team this morning. If my Form 19 is not issued by 09:20 AM tomorrow, a formal non-compliance complaint will be submitted directly the NCR. Please Issue my certificate immediately.
1 reviews | Active since Oct 2022
Meerkat withholding Clearance Certificate
I finished my debt review and paid my final installment via Hyphen PDA on 25 June 2026. All my Paid Up letters have been received but Meerkat has gone completely silent. They have requested a Paid Up letter for an account that was not listed on my Form 16 and was never part of my debt review program. They are past the legal 7-day limit to clear my profile. I have sent a formal 24-hour demand email to their DC team this morning. If my Form 19 is not issued by 09:20 AM tomorrow, a formal non-compliance complaint will be submitted directly the NCR. Please Issue my certificate immediately.
1 reviews | Active since Sept 2025
Debit Review Clearance and flag removal
Dear Kelly, I would like to sincerely thank you and the Meerkat team for your excellent service from 16 June through to today, 15 July 2026. Your consistent communication and guidance throughout the clearance certificate process and debt review flag removal were invaluable. Receiving your call today confirming my clear credit profile was a great relief. I truly appreciate your professionalism and support, and will gladly recommend your services to others. Kind regards, Keith
1 reviews | Active since Sept 2025
Debit Review Clearance and flag removal
Dear Kelly, I would like to sincerely thank you and the Meerkat team for your excellent service from 16 June through to today, 15 July 2026. Your consistent communication and guidance throughout the clearance certificate process and debt review flag removal were invaluable. Receiving your call today confirming my clear credit profile was a great relief. I truly appreciate your professionalism and support, and will gladly recommend your services to others. Kind regards, Keith
1 reviews | Active since Jul 2021
Meerkat is ghosting my legal requests for voice recordings
Meerkat Recovery Services has completely ghosted my formal requests. On 12 May 2026, I legally requested the original February 2020 telephonic enrollment recording. They have completely ignored my emails and refuse to produce the tape
1 reviews | Active since Jul 2021
Meerkat is ghosting my legal requests for voice recordings
Meerkat Recovery Services has completely ghosted my formal requests. On 12 May 2026, I legally requested the original February 2020 telephonic enrollment recording. They have completely ignored my emails and refuse to produce the tape
1 reviews | Active since Jul 2026
Funeral payout
Very professional, excellent, efficient service, would recommend them .. thank you Meerkat
1 reviews | Active since Jul 2026
Funeral payout
Very professional, excellent, efficient service, would recommend them .. thank you Meerkat