Worst service provider

I recently selected the option of migrating my cell number to a package with more data at the end of May 2025. I received an email informing me that my number would be migrated on the 1st day of the new month.

When checking I noticed that the package was still the same and that the migration status still showed pending. I wrote to the service provider and they responded via email to ask how I had app**** for migration.

I responded that I had done it vie their website at the same time I app**** for another Sim. I received the new Sim but could not activate the number and also had the issue with the migration on my existing number.

I never received any correspondence from them since my reply. I eventually got hold of their call center and the agent told me that the cut off for migration is the 25th. I told him that this was not displayed or shown anywhere.

Then he told me that I need to make a payment toward my account for June despite my account being up to date. When I told him that I pay my account at the end of the month and asked whether he was telling me that I had to pay for June upfront he told me that he will place my number on a cancelation list.

He also sent an email to that effect.

This is one of the worst service providers I have ever had the displeasure of dealing with.