mR
mache R

1 reviews | Active since Mar 2018

22 Mar 2018, 12:55

worst ever - from delivering to porting

Good Morning

We ordered a sim card from me & you mobile on Monday 12/03/2018 paid for it etc, delivery was received on Friday, we activated the sim card on the 20/03/2018 and opt to do a number port, on the 20/03/2018, the number port was successful on cell c side, we bought a data bundle of R150 (1gb) yesterday (21/03/2018) both sim cards was not working and the number all of a sudden didn’t exist, this morning the sim card still was not working, after dozens of calls of being chased from pillar to post the problem is still not resolved and we are still sitting without network connection and we haven’t even used the sim card!!! We have lost an entire business day regarding this and I cannot wait another 4 hours for this to be reactivated.

The worst of all … we were told so many good things about you and me mobile from another franchise owner.

I need the following done TODAY.

1. Number port reversed 2. My money that we paid for be refunded R150 & R329 odd - into my bank account

0
Replies (2)
Me&You Mobile
Me&You Mobile's reply22 Mar 2018, 13:07
Official

Thank you for taking the time to bring this matter to our attention.
We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.
We will get back to you as soon as possible.


Kind Regards
The meandyou mobile team

Me&You Mobile
Me&You Mobile's reply22 Mar 2018, 16:51
Official

We do apologise for the inconvenience caused,kindly note your number has been reversed to your previous provider as requested.As soon as your number is moved successfully to Cell c , we will be able to process your refund.

Kind Regards
The meandyou mobile team