DN
Derik N

1 reviews | Active since Jan 2012

05 Dec 2016, 09:19

WORST customer service on this planet

<p>I regret every day the choice I made to move to You&Me Mobile. I have ported my number overv to them and eventually decided to cancel my "contract" with them. They were all too happy to take as much money as they could from me, failing in providing any form of a service, and now that I am trying to get away from them, they are NON existent! NONE of their call center numbers work and if you do get through, the system goes into an infinate loop asking you the same options over and over. So I used the contact form on their website and NOBODY is getting back to me. I have lodged about 10 messages asking for assistance in getting my number released so that I can move to another network and they now keep declinign it because I am on a contract WHICH I HAVE CANCELLED! I cannot explain to you the frustraction that this "company" has caused and I urge everyone to stay clear of them. My number is now being held hostage by a company, who is suppose to provide us with communication methods, which cannot even reply to an email, contact form or a ****** phone call... Ironic don't you think? <br /><br />If "You&Me Mobile" get this message (which I doubt since you don't respond anyway), please let my number go!</p>

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Replies (3)
Me&You Mobile
Me&You Mobile's reply05 Dec 2016, 10:17
Official


Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.We will get back to you as soon as possible

Kind Regards

The meandyou mobile team

DN
Derik N's update07 Jan 2017, 09:31
Reviewer Update

I finally got my number ported after months, hours and numerous phone calls with their customer service department. Thanks to Karisha Govender who assisted me during this process and not dropping the ball once. It is sad that one has to go through this process to get service. If they employ more people like Karisha Govender then maybe they will be more successful.

Me&You Mobile
Me&You Mobile's reply07 Jan 2017, 10:26
Official

Thank you for the update. We once again apologise for the inconvenience caused and the level of service you had experienced

Assisting with the matter was a pleasure and we greatly appreciate the positive feedback

Kind Regards

The meandyou mobile team