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shane S

1 reviews | Active since May 2013

14 Dec 2017, 15:02

WORST CELLULAR PROVIDER IN SOUTH AFRICA

after multiple arguments with me and you mobile i request a manager. they are never available and never call you back. they have still not refunded my deposit and they terminated my number before i could port it away which is causing more issues. and this is not the first time i have had to fight with them.. i will never recommend them and if their name comes up i will strongly advise people not to use their so called excuse of a service

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Replies (3)
Me&You Mobile
Me&You Mobile's reply15 Dec 2017, 09:24
Official

Hi Shane

Thank you for taking the time to bring this matter to our attention.
We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.
We will get back to you as soon as possible.

Kind Regards

The meandyou mobile team

Me&You Mobile
Me&You Mobile's reply15 Dec 2017, 09:58
Official

Hi Shane

Kindly note we have tried to contact you however, we reach your voicemail.

Please can we have an alternate contact number as well as a more suitable time to contact you.

Kind Regards

Me&You Mobile
Me&You Mobile's reply20 Dec 2017, 12:01
Official

Hi Shane

We have been in contact with you.

As per telephone conversation, Your number now lies with Cell C and not with Me&You mobile. We have e-mailed a Cell C number to you which you can call for assistance with the recovery of your number.

Regarding your deposit , we have requested that our Billing department refund your deposit. The Turn over time for a refund is 10-14 working days however and urgent request has been sent through for you.

Kind Regards