WK
Walukonka K
1 reviews | Active since Mar 2020
28 Aug 2023, 13:34
Very poor services.
I would like to complain about this internet service provider company, as I requested for a Wi-Fi month to month connection in march 2023, I eventually received the rooter and start trying to get the sim activated with no success for over a month. I call them and cancel the services the contract because I have never received the connection and every month the are deducting money from my account for a none existing internet connexion received.
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Replies (1)
Me&You Mobile's replyOfficial
28 Aug 2023, 14:53 Good Day Mr Kabongo
I hope this message finds you well. I sincerely apologize for the inconvenience you've experienced with our internet services and the ongoing billing deductions. I understand how frustrating this situation must be for you, and I want to assure you that we are committed to resolving it as swiftly as possible.
Your feedback is crucial to us, and we take your concerns seriously. Our technical team is actively investigating the issues you've encountered with your internet service to identify the root cause and implement a lasting solution. Additionally, we're closely examining the billing discrepancies to ensure they're rectified promptly.
Please know that we're fully dedicated to providing you with a reliable and seamless internet experience. In the meantime, we're taking immediate steps to halt any further billing deductions until we have resolved the service-related issues.
I apologize for any inconvenience this has caused you, and I appreciate your patience as we work through these matters. We value your trust in us and are committed to ensuring that your experience aligns with the high standards we strive to maintain.
If you have any additional details you'd like to share or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to help in any way we can.
Thank you for your understanding, and we look forward to regaining your confidence in our services.
Sincerely,
I hope this message finds you well. I sincerely apologize for the inconvenience you've experienced with our internet services and the ongoing billing deductions. I understand how frustrating this situation must be for you, and I want to assure you that we are committed to resolving it as swiftly as possible.
Your feedback is crucial to us, and we take your concerns seriously. Our technical team is actively investigating the issues you've encountered with your internet service to identify the root cause and implement a lasting solution. Additionally, we're closely examining the billing discrepancies to ensure they're rectified promptly.
Please know that we're fully dedicated to providing you with a reliable and seamless internet experience. In the meantime, we're taking immediate steps to halt any further billing deductions until we have resolved the service-related issues.
I apologize for any inconvenience this has caused you, and I appreciate your patience as we work through these matters. We value your trust in us and are committed to ensuring that your experience aligns with the high standards we strive to maintain.
If you have any additional details you'd like to share or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to help in any way we can.
Thank you for your understanding, and we look forward to regaining your confidence in our services.
Sincerely,
Me&You Mobile's reply28 Aug 2023, 14:53
Official
Good Day Mr Kabongo
I hope this message finds you well. I sincerely apologize for the inconvenience you've experienced with our internet services and the ongoing billing deductions. I understand how frustrating this situation must be for you, and I want to assure you that we are committed to resolving it as swiftly as possible.
Your feedback is crucial to us, and we take your concerns seriously. Our technical team is actively investigating the issues you've encountered with your internet service to identify the root cause and implement a lasting solution. Additionally, we're closely examining the billing discrepancies to ensure they're rectified promptly.
Please know that we're fully dedicated to providing you with a reliable and seamless internet experience. In the meantime, we're taking immediate steps to halt any further billing deductions until we have resolved the service-related issues.
I apologize for any inconvenience this has caused you, and I appreciate your patience as we work through these matters. We value your trust in us and are committed to ensuring that your experience aligns with the high standards we strive to maintain.
If you have any additional details you'd like to share or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to help in any way we can.
Thank you for your understanding, and we look forward to regaining your confidence in our services.
Sincerely,
I hope this message finds you well. I sincerely apologize for the inconvenience you've experienced with our internet services and the ongoing billing deductions. I understand how frustrating this situation must be for you, and I want to assure you that we are committed to resolving it as swiftly as possible.
Your feedback is crucial to us, and we take your concerns seriously. Our technical team is actively investigating the issues you've encountered with your internet service to identify the root cause and implement a lasting solution. Additionally, we're closely examining the billing discrepancies to ensure they're rectified promptly.
Please know that we're fully dedicated to providing you with a reliable and seamless internet experience. In the meantime, we're taking immediate steps to halt any further billing deductions until we have resolved the service-related issues.
I apologize for any inconvenience this has caused you, and I appreciate your patience as we work through these matters. We value your trust in us and are committed to ensuring that your experience aligns with the high standards we strive to maintain.
If you have any additional details you'd like to share or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to help in any way we can.
Thank you for your understanding, and we look forward to regaining your confidence in our services.
Sincerely,