1 reviews | Active since Jun 2015
Very disappointed
<p>i received my December 2016 bill from "ME&YOU MOBILE" with a balance due by me, for R636.69 as per message from the company. Later they put a debit on my ACC for R66 972.99. Which my bank declined cause i had a limit on my phone contract for R1000.00. which they hold on my ACC at ME&YOU MOBILE when the payment got declined my cell phone number got blocked by the company, i phoned for three weeks to sort out this problem and explained them that this is totally incorrect and must be resolved. None of their employees are prepaid to listen, or do not understand my problem, i think it is grossly unfair to suck up an amount of R66 972.99 and charge it out, and just expect to get it paid, that is totally unfair and wrong when the statement shows R636.69 and the data usage logs don't proof my usage of the amount they claim i find it highly impossible to have reached this crazy amount! knowing that i am always connected to wifi and my phone usage shows i have used very little cellular data, my agreement was R1000 on my contract, which they did not adhere to. I have no intention to pay this amount cause i have not used this amount. All the agents working at the call centre are not trained well enough to deal with this problem, they don't show any intrest in helping to resolve my problem, its been a month now and my cellphone number is blocked, no help from ME&YOU MOBILE, my number was blocked against my wish. There are two numbers under this account both have been blocked.</p> <p> </p> <p> </p> <p>contact me on ********** 465</p> <p> </p> <p>blocked numbers are ********** 115 & ********** 377</p>
Thank you for bringing this to our attention. We apologize for any inconvenience caused, we are currently investigating the current usage on your account and will provide you with a response shortly.
Kind Regards
The meandyou mobile team
Thank you for bringing this to our attention. We apologize for any inconvenience caused, we are currently investigating the current usage on your account and will provide you with a response shortly.
Kind Regards
The meandyou mobile team
Hi there its been a week and still no response !!!!!!!!!!!!!
Hi there its been a week and still no response !!!!!!!!!!!!!
Thank you for bringing this to our attention. We apologize for any inconvenience caused, we are currently investigating your query as there is a high usage on your line .You will be contacted shortly
Kind Regards
The meandyou mobile team
Thank you for bringing this to our attention. We apologize for any inconvenience caused, we are currently investigating your query as there is a high usage on your line .You will be contacted shortly
Kind Regards
The meandyou mobile team
its been over a month, you going through my statements, while my phone numbers are still blocked.
Thats the service you give your clients, besides so many of your agents which i have spoken to are ALSO LOOKING AT THE STATEMENTS! YET NO ANSWER
SHAME ON YOU
its been over a month, you going through my statements, while my phone numbers are still blocked.
Thats the service you give your clients, besides so many of your agents which i have spoken to are ALSO LOOKING AT THE STATEMENTS! YET NO ANSWER
SHAME ON YOU
We did try to call you ,We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.
Kind Regards
The meandyou mobile team
We did try to call you ,We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.
Kind Regards
The meandyou mobile team
i did speak to someone, they called, its no use apologising without solving this matter sooner
i did speak to someone, they called, its no use apologising without solving this matter sooner
As per telephonic conversation , Your query is been investigated by the service provider and we are awaiting feedback once feedback is provided we will be in contact with you to provide the outcome as there is a high international data usage on your line .
Kind Regards
The meandyou mobile team
As per telephonic conversation , Your query is been investigated by the service provider and we are awaiting feedback once feedback is provided we will be in contact with you to provide the outcome as there is a high international data usage on your line .
Kind Regards
The meandyou mobile team
Although you claim high international data usage i paid a deposite of R1000 into your account being and requested to put a limit of R1000 account, in the first place why did you not respect my wish to stipulte a limit on my account, besides R62000 is incomprehensable and totally untrue. Doesn't make sense
Although you claim high international data usage i paid a deposite of R1000 into your account being and requested to put a limit of R1000 account, in the first place why did you not respect my wish to stipulte a limit on my account, besides R62000 is incomprehensable and totally untrue. Doesn't make sense
Any update ? on my query, this is over a month where we havent got to a final decision, how long should i wait ?
Any update ? on my query, this is over a month where we havent got to a final decision, how long should i wait ?
can i have some feedback please ?!
can i have some feedback please ?!
Will be waiting for your call soon :)
Will be waiting for your call soon :)
As per telephonic conversation , Your query as been escalated to the billing department as soon as feedback is provided we will be in contact with you .
Kind Regards
The meandyou mobile team
As per telephonic conversation , Your query as been escalated to the billing department as soon as feedback is provided we will be in contact with you .
Kind Regards
The meandyou mobile team
Yes, i have had a telephonic conversation, but thats all a repatiton of " you will give us feedback " which has been repeated on numerous occations, but to date we have not reached an agreement. My main concern is that its going to be over two months that my personal numbers are bloacked, i am self employed and use my mobile numbers to trade, you have had this query for over a month and still not sorted can you please speed it up
thank you
Yes, i have had a telephonic conversation, but thats all a repatiton of " you will give us feedback " which has been repeated on numerous occations, but to date we have not reached an agreement. My main concern is that its going to be over two months that my personal numbers are bloacked, i am self employed and use my mobile numbers to trade, you have had this query for over a month and still not sorted can you please speed it up
thank you
As soon as feedback is provided we will be in contact with you .
Kind Regards
The meandyou mobile team
As soon as feedback is provided we will be in contact with you .
Kind Regards
The meandyou mobile team
hi how far ?
hi how far ?