Utterly disgusting service! House of Horrors service with no data loaded since 20 Dec

<p>It’s been nothing short of frustration upon frustration dealing with the call centre advisors and the me and you mobile team. A bunch of utterly useless individuals! On the 19th of Dec, I decided to hotspot my phone to my laptop as the wifi in my house was down. I am very sensitive to my telephone bill, as is anyone whom is trying to manage their company overheads.</p> <p>I have a R200 limit that I have purposefully put on my phone in-case things get out of hand. For some or other odd reason, the following day when I logged in, I had amassed a R800 debit in the negative! I called the call centre to enquire what was the reason why my bill had gone over. I was then told that my terms and conditions told me so. I then kindly told them that limits are set for a reason, but they did not seem to budge off their “as long as I have an open session, I will get billed” story. I asked that this get escalated and the call centre advisor blatantly refused! Now to my utter disgust, I asked to speak to a team manager – I was then told that non were available.</p> <p>Now because I run a business, it is imperative that I loaded 5gigs of data (of which I proceeded to do)….then for some or other reason – it did not reflect! Not only has it not reflected, I had to call them each and everyday to find out what was going on! The first individual told me it would be sorted in 24 hours. I sent them my proof of purchase, and the waybill they wanted. No one responded! I then called the following day & the utterly useless “senior advisor” had the nerve to insult my intelligence by telling me that they had a 48-72 hour turn around time. Add insult to pure injury, she then goes and says to me “sir, there is only 8 hours a day, so kindly count the hours in which we can service you”. I proceeded to tell her not to act as if I have never managed a call centre before, but continues to stick to her guns! Not only was she rude, she was also callous! Where does your company get them from? Who trains them?</p> <p>At this point, I am seething. Third day with no data, no answers, no one has even had the decency to call. I call again. Same story. I call on Friday (the 4 day of my query), and I get promised the heavens that I would get called back. No one does.</p> <p>So not only have I not had access to data (which I purchased), no one has even called. Now I have gone beyond my limit (of which they adamantly claim was an open session & did not cut off my limit), they will not respond, or remotely try to fix the matter or refund me my limit. No one in that entire call centre is accountable! They have no call centre s****s & are absolutely atrocious in their service! No one is going to even try make up for their mistakes! I used to recommend my friends and family to your company, now, I tell them all to head for the hills or stick to whom they have! Utterly disgusted!</p>