Useless Service

Today my husband has been pushed from the unlimited package to the Mini Me Deal, why? That was my first question. Because of breach of fair use policy. BUT he has comp**** with the fair use policy. Bought AND used the data required for the month of November as this is when we were informed of the problem and YET? So you call and the only thing you get is what might as well be a computer on the other end repeating exactly what is showing on the screen. WE then have to send THEM proof of purchase and use. IT WAS BOUGHT OFF YOUR WEBSITE AS YOU CAN'T BUY IT ANY WHERE ELSE. IT WAS USED OFF YOUR SIM CARD. Is your service that bad that you cant keep track of usage? This appears to be only one thing, get people to sign up to the unlimited package and then after a few months push them off.