AQ
Abdul Q
1 reviews | Active since Dec 2015
14 Dec 2015, 12:27
Unlimited calls
My outgoing calls where barred, i called the call centre they said that due to the fact that i didn't use 50 Mg's a month , when i was taking the contract the consultant specifically informed me as long as i use a little data it'll be fine now its to a specific amount , i would like something done about this really , they just looking for an exuses to cut the line , they now tell me to cancel or change to another package , i want to stay on the same package
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Me&You Mobile's replyOfficial
17 Dec 2015, 13:23Hello Akqasim,
Thank you for your post. Upon taking up the contract there is a Fair use policy which forms part of the agreement that you would have had to agree to before taking out the contract. We have these clauses in place to ensure that all of our customers have access to our product offering. We do apologise for the inconvenience this has caused however the fair use policy will be upheld.
Warm Regards
me&you mobile
Thank you for your post. Upon taking up the contract there is a Fair use policy which forms part of the agreement that you would have had to agree to before taking out the contract. We have these clauses in place to ensure that all of our customers have access to our product offering. We do apologise for the inconvenience this has caused however the fair use policy will be upheld.
Warm Regards
me&you mobile
Me&You Mobile's reply17 Dec 2015, 13:23
Official
Hello Akqasim,
Thank you for your post. Upon taking up the contract there is a Fair use policy which forms part of the agreement that you would have had to agree to before taking out the contract. We have these clauses in place to ensure that all of our customers have access to our product offering. We do apologise for the inconvenience this has caused however the fair use policy will be upheld.
Warm Regards
me&you mobile
Thank you for your post. Upon taking up the contract there is a Fair use policy which forms part of the agreement that you would have had to agree to before taking out the contract. We have these clauses in place to ensure that all of our customers have access to our product offering. We do apologise for the inconvenience this has caused however the fair use policy will be upheld.
Warm Regards
me&you mobile