NW
NAEEM W

1 reviews | Active since Nov 2015

23 Nov 2015, 12:48

UNLIMITED CALL

About a month ago I signed up with me & you mobile. Unlike most, I actually read the fair usage policy. I activated my sim card on the 22nd of October and began using my sim card. I purchased once off data of 100mb on the 12th of November, by the 14th of November I started using my data and on the 15th of November my data had run out. On the 17th of November I received an sms which stated that I have breached my fair usage policy as I have not used any data and my services will be locked on the 19th. I contacted their customer care, and the consultant confirmed that I have used data, so I asked her then why would my services be locked, she said she'll hand the matter over to her supervisor. About 2 days later her supervisor contacted me and I explained the situation to her and she said that by the end of the month my contract will be cancelled unless I upgrade to a R500 package ,I told her I am not interested as I have followed the fair usage policy. I asked her to explain to me why my contract will be terminated and she said that I have not used data. I told her to check on her system and see that I have and to please restore my services A.S.A.P. still waiting for a response.

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Replies (1)
Me&You Mobile
Me&You Mobile's reply23 Nov 2015, 12:52
Official
Hello NAMO786,


We have escalated your query and will be in contact shortly.

Thanks,
me&you mobile