Unfiar contract migrate and passing the buck

<p>On the 13-06-2016 at 15h18, I spoke to Mandla regarding the unfair migration of my line from a R299 unlimited deal to a R300 value bundle. He says that although I sent an email regarding the alleged breach of agreement it was still migrated and was a management decision. He further said that I could have called or messaged via the app. Do I really have to use 3 forms of communication with this company? I did what was asked, I did not recieve a response and they migrated the line unfairly. He also said that it was a management decision and when I askled to speak to his manager his response was that even his manager shared in the decision making process. I asked to speak to her again and he said he would get Stepahnie Chetty to call me. The business day closed and I did not get a call from Stephanie. It seems that even management at this company is NOT accountable and focused on good customer service. The service is pathetic.</p>