1 reviews | Active since Nov 2015
Unfair Contract Cancellation
@meandyoumobile absolutely worst mobile network ever! Took out unlimited contract six months ago. Received an sms the day before stipulating that i was in breach of contract for not utilising 50MB of data a month. This amount was not mentioned in the fair usage policy on inception of contract. Apparently there have been changes to the fair usage policy and this was not communicated to us customers. I was told that it is our duty to review the terms on the website regularly. .. Good luck to finding that, absolutely un-user friendly! Who has time to review changes regularly ... Meandyoumobile should rather email the customer informing of policy changes instead! To top things, they cancel the contract when they feel like as well, just 2 days notice period! The behaviour of this company is absolutely *********. I guess the saying is true if you pay peanuts you get back the same! I also feel it's a tactical ploy to bump you up from R300 to the new unlimited package of R399. I Will never recommend this company to anyone!
Thank you for your post. Upon taking up the contract there is a Fair use policy which forms part of the agreement that you would have had to agree to before taking out the contract. We have these clauses in place to ensure that all of our customers have access to our product offering. We do apologise for the inconvenience this has caused however the fair use policy will be upheld.
Warm Regards
me&you mobile
Thank you for your post. Upon taking up the contract there is a Fair use policy which forms part of the agreement that you would have had to agree to before taking out the contract. We have these clauses in place to ensure that all of our customers have access to our product offering. We do apologise for the inconvenience this has caused however the fair use policy will be upheld.
Warm Regards
me&you mobile
