zJ
zameer J

1 reviews | Active since Jul 2012

30 Nov 2017, 13:38

********* service

i requested my contract to be terminated at the end of november 2017 , being the last day of the month i would expect my contract to end at 23:59 but to these ppl they cancel me at around 11:00 and im left with only incoming call service. being on the unlimited call package they cancel me early so i cant make calls and they sure there to gain the few extra rands

0
Replies (3)
Me&You Mobile
Me&You Mobile's reply30 Nov 2017, 14:02
Official

Hi there

Thank you for taking the time to bring this matter to our attention.
We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.
We will get back to you as soon as possible.

Kind Regards

The meandyou mobile team

Me&You Mobile
Me&You Mobile's reply30 Nov 2017, 14:25
Official

Hi Zameer

Thank you for your enquiry.

Kindly note we have been in contact with you.

As per our telephone Call, Usage is Billed and charged in arears.

As per the Cancellation process, Cancellation tales effect on the last day of the month in which you have requested it.

Should you wish to keep your number please visit a network provider of your choice and request to port over to them before 2017/12/29.

Kind Regards

The Me and You Mobile team.

zJ
zameer J's update30 Nov 2017, 14:34
Reviewer Update
Thanks for the call back that could not solve the issue btw the last day does not end at 11:00 am..def wont refer or suggest any1 use this network