1 reviews | Active since Aug 2016

20 Aug 2016, 10:15

Unauthorised billing

<p>i signed up for me&you last year. It was advertised as no contracts and no fuss. After signing up I used the service for maybe a month and realised it was not beneficial. </p> <p> </p> <p>I then hen contacted the call center to cancel the service. The very next day they tried to debit money off my credit card without my authorization. I then contacted the bank to reverse it and stop the card. Since then they continue to do so every few weeks even though I have specifically told them I do not consent to them using my card! How can this be legal?!</p> <p> </p> <p>adding to the above I paid for the first months service in advance like a good client. Since the second I cancelled the service they have tried to charge me for an additional month which I did not use. </p> <p> </p> <p>Now nearly a year later they continue to call me, ask for money, I tell keep telling them the same story that I am cross, they tried to take money off my credit card without consent, they charging me for a service I did not ask for. I have told them to get someone to contact me who can assist me, given them multiple messages and opportunity to remedy the situation. </p> <p> </p> <p>Each time I ask them to get the correct person to contact me they don't do it. They just ignore my request and contact me a month later with the same story again. I have had enough! Today they called me again. I told them to get their CFO to contact me. </p> <p> </p> <p>Waiting to see what happens. </p>

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Replies (4)
Me&You Mobile
Me&You Mobile's reply22 Aug 2016, 06:05
Official

Thank you for your enquiry, we are currently investigating the account to see how what charges were raised. We will be in contact with you shortly to assist further.

Kind Regards

The meandyou mobile team

Me&You Mobile
Me&You Mobile's reply22 Aug 2016, 07:28
Official

As per our discussion earlier, we have located your acount details and received all notification from you. Once all investigations are complete you will be contacted after 1pm.

Kind Regards

The meandyou mobile team

Me&You Mobile
Me&You Mobile's reply24 Aug 2016, 06:15
Official

Thank you for your patience, as per our discussion your account is currently still being investigated and a manager has been in contact. We will be in contact with you to advise of a resolution.

Kind Regards

The meandyou mobile team

Me&You Mobile
Me&You Mobile's reply26 Aug 2016, 07:01
Official

Thank you for your time and patience. We have deactivated your account and all funds have been paid in full, there will be no further debits from your account or any invoices raised.

Much Appreciated

The meandyou mobile team