Unable to view account balance for over two weeks, zero customer support. I want to speak to someone in Management

<p>So me&you mobile, you have got me absolutely fed up. Let me tell you a little story.</p> <p>I registered for a sim with you, lured in by promises of good service, low tariffs and no fuss. I received my sim, popped it in and subsequently waited two days to have it activate. Thank goodness porting happened soon.</p> <p>After that I thought all was well, I could call, 4G signal was strong and performed well. But then, on the 21st of December, I tried to check my balance and was met with a screen telling me when next I would be billed. No balances. Nada.</p> <p>It is currently the 5th of January, Christmas and New Year have rolled over and I am still unable to view my balance. This, despite the fact that I raised the issue (And queried whether or not there was an alternative method of retrieving my balance information, more on that later) on the very day it occurred and almost every day subsequently.</p> <p>I have been constantly met with apologies, and promises that my issue has been escalated to your Technical Team, and you are awaiting feedback, feedback that never seems to reach you nevermind me. Only on the 3rd of January was I informed that I could contact your customer service line to find out my balance (remember earlier in the story where I asked this first and foremost two weeks earlier? Well done.) which is all fine and well, except I cannot get through to your toll-free 140 line. Am i supposed to make a paid call to wait in a queue of other upset subscribers just to check my balance? Ludicrous.</p> <p>I have repeatedly asked for feedback and information, and I get the same useless delay tactic responses every time. I have stated in writing on multiple occasions that I will not pay for any excess amount I am billed for, as I have no way of monitoring my usage.</p> <p>I have also repeatedly asked that one of your Customer Service Managers (I assume someone fills this role in some fashion?) contacts me directly.</p> <p>I suggest you message me for my number and get a senior level human being to call me, as this level of service and service delivery is unacceptable, literally beyond laughable now.</p> <p>An incredibly ****ed off subscriber<br />Alan Phair</p>