Unable to reach management

<p>Dear Me&You Mobile,</p> <p> </p> <p>I have been a loyal customer for over a year now, having switched my entire family's contracts to your service.</p> <p>I am exceptionally unsatisfied with recent service and your call centre is ill equipped to assist. When I called this morning requesting a manager's assistance I received a 'know-it-all' attitude and response!</p> <p> </p> <p>I have two concerns for your attention:</p> <p>1.</p> <p>After 3 to 4 months of repeated attempts (using both the online service and also the call centre) I have been unable to change the data package of one of the contracts on my account. At the point of exasperation, I cancelled this line. I received confirmation that this contract was cancelled not once, not twice but three times! YET I am billed for the month that this contrat was supposedly cancelled. When I called to query this, I received junior-level rehe****d responses!</p> <p>I want this money credited back to my account with immediate effect & I want this contract totally REMOVED from my account.</p> <p> </p> <p>2.</p> <p>A credit limit is offered by your service. This was engaged and yet i was billed three times over the credit limit loaded on the system. When i queried this I was advised that "there are no guarantees" with the credit limit. This is NOT acceptable. If you offer a service option, then this option needs to work! I expect the amount billed over and above the set credit limit refunded.</p> <p> </p> <p>Your call centre is unable to resolve these matters, and I am refused access to a manager. I have therefore taken to a public platform. Kindly have a manager contact me soonest so I can have these matters resolved soonest.</p> <p> </p> <p>Unsatisfied client</p>