Totally insufficient in all areas

<p>You are misled by their promises of only R299 for unlimeted talk time, a mobile app to chat to support /customer care etc etc. Firstly it took them weeks to get me online and my phone actually connected and working. Then it took just as long to port my own cell number. Then not even two months later my phone just went dead while in the middel of a call. Every time I wanted to make a call I got a message in me ear saying: 'You don't have enough airtime please recharge" But I am on unlimited talk! Now it is past a week without being able to make a call and I am fed up. Every time I got hold of an agent they just said they are busy on my problem but they are not sure what it is. Meanwhile a double payment went through my account which I could not stop since it was still showing 'pending'. I spoke to about 10 different call sentre agents, some promised to phone me back same day....none did that. After two weeks without being able to make a call I got through to one of the guys who promised to call me back and never did. THEN another promise from him to call me back which he did but still without any selution. I then requested to cancel and did it online. Next agent told me after three days my 'Cancel' did not go through (although I received NO prompt that it did not go through) I have to go do it all over again which I did. Still no release of my number even though time was running and me still being unable to make a call. After more than 3 weeks of down time my phone came back on. I asked what the problem was if they even know and they said it was a system error. Next I requested my no to be released so it can be ported out by another service provider but that never happend either, still without my own no which I had since first time I got a cellphone. Then I requested not to deduct the full amount since I was out of service for more than three weeks. Two agents promised they wil speak to accounts department which they obviously did not do because another full payment just went off.</p> <p>The app does not always work and comes up with errors and there is NO support over weekends of after hours so like me, if your phone goes dead on a Saturday morning you just have to wait till Monday morning. There is no shop you can go to and see them face to face and you can not speak to anybody accept a customer care agent. I was **** to, promisses to call me back which they don't do and the bill still runs.</p> <p>When I made it aware on their fb page of what is going on they removed the option to make comments so all you can see is their 'nice' promises. Why remove that obtion if you have nothing to hide? </p> <p>So IF YOU WANT A LOT OF FRUSTRATION AND PROBLEMS GO OVER TO ME&YOU SIM ONY MOBILE! They have my money even though I got no service!</p>