1 reviews | Active since May 2015
The mobile nightmare continues!
<p>Today rings in one month since I activated my account with Me&You mobile and I absolutely rue the day I was told about this company and signed up. My number and sim was ported incorrectly for over 2 weeks, then my number was crossed with 2 others which took over a week to sort AND to add insult to injury now they keep soft locking my account when I have 2gigs of unused data and am on the R299 unlimited call package. I begged for assistance this morning just to be told they have sent an urgent email but will be contacted in 15 minutes with an update. I AM STILL WAITING FOR THAT CALL!</p> <p>When I call the customer service agents cannot help you. They also don't call back when they say they will and worst of all NO manager has called me since last week when I requested them to do so. Today I have called in twice for a manager to call me and still zero. I don’t understand, I have had issues since signing up. This is absolutely unacceptable!</p> <p>I must however add that for the first technical issues that took near 3 weeks to sort out, the only manager that had the decency to assist is Stephany, whom I do thank once again. You were very helpful and I appreciated the assistance and call backs.</p> <p>At present, however, the mobile pain continues and I would raise alarm bells for anyone looking into this product. They offer a good product but the service and number of technical issues I have had to deal with is not worth it.</p>
Hi Linda,
Our apologies for your poor experience.
We have escalated your query and someone will be in contact with you shortly.
Many thanks,
me&you mobile
Hi Linda,
Our apologies for your poor experience.
We have escalated your query and someone will be in contact with you shortly.
Many thanks,
me&you mobile
