Thank you for taking my money again and not providing me with a service.

Thank you me&you mobile for making sure my international trip is a mess up. I specifically called you to assist me with the international roaming. You wonderfully sent me the voice recording pointing out that I did not listen to the instructions carefully. Excuse me? why does your portal not tell me that it does not activate international roaming but I need to contact you again after making the payment. The portal says it will be activated in 24hrs it does not say I need to call you to help you do your job!!! Is this just how south africa does business? this is not the first time I have struggled with you. Taking money and not provisioning the data, I have to call you to check up why my money was taken and not returned. that was sorted after a few weeks of follow up. Back to the roaming. YOU HAVE TO CHANGE YOUR ONLINE PORTAL TO TELL CUSTOMERS IT DOES NOT ACTIVATE ROAMING IN 24HRS. YOU HAVE TO SEND A POP which i dont know how you get a pop from a credit card payment to support. May add that you should ask the customer to come to your office to assist you with your job. do you even understand how badly this affects your customer? do you have any idea of the frustration. The lovely recording that you provided me with, your consultant does not say i have to call back and send you the pop before I leave the country. I did login to the portal before I left the country to check if international roaming is on AND IT SAYS IT IS ON!!!! what does that mean? well according to me & you mobile it means I need to help you do your job because its not actually activated.