#TerribleCustomerService; #WordsCannotExpressMyDissapointment

<p>I joined me & you mobile early May 2016 on the recommendation of a friend who, other than having billing issues with them, was quite happy with the product. I then decided to join to try out this 'wonderful product' but have been let down terribly. Since may there has been consistent issues with porting my number and whenever I called to find out what is going on, a different excuse was given; from my number not been submitted correctly to the technicians having the incorrect sim number. No one contacted me to advise me of this issue. Adding to the frustration was that the reasons were always different and even though every single customer service agent would pledge to call me back (except for one) no one ever did and worse some would just put down the phone in your ear. I asked to speak to a manager at this first complaint stage, who never called, I then called back and asked to speak to Mr Saleeshan Naidoo ('the manager') who finally graced me with his telephonic presence. This was Friday afternoon after a week and a half of calls, complaints and pleading for assistance. He fervently promised to fix the problem and call me back in an hour; but low and behold he didn’t. He got one of his staff (Kaveshnie) to do so to give me the bad news. She then promised to call on Monday, and surprise surprise she didn’t. Even after breaking down in tears and begging for assistance and a call back from management, NOTHING. I will admit at this point in time I was not being pleasant on the phone but after a week and a half of empty promises and lies, and no apology or call back from management how 'nice' is one expected to be. Finally, nearly two weeks later my old service provider confirmed my number had been released and 1 day after my phone started working on my ported number Me&You Mobile contacted me to advise me of this. </p> <p>I have asked and emailed for a refund for the month of May but have had no written or verbal response from anyone at Me&You mobile.</p> <p>So my phone worked for a week and as of yesterday my ported number does not exist. I called and to no surprise have met with a brick wall of no assistance and you will have to follow procedure and wait 48hrs. I asked to speak to a manager and once again they were in a meeting. It’s amazing that whenever you want to speak to a manager they are in a meeting. Do they meet all day? Also, the procedure seems to be different dependent on who you speak to. The one will ask you to hold, just to tell you the mythical manager is in a meeting while the other will tell you it is procedure to not put you through but to request via email that management call you. I then put in my request and asked for a manager to call but instead I was called by Kaveshnie again instead of a manager. She informed me that Mr. Naidoo has left and a Stephanie has taken over (I am still waiting for her call). Now I have also been advised that neither are managers but team leaders. While listening to the fact that I will have to wait 48-72 hrs for this problem to be corrected I also noted that my profile online has not been corrected, and this I asked for on the 1st of June. </p> <p>What must one do with a company and service such as this? Apparently there is no head office, only a call centre. I have spoken to multiple agents (some that I noted down: Prince, Karisha, Miranda, Siphindile and Kaveshnie) and the team leaders they have hired can't bother to call. I am tired, speechless and just plain 'gatvol'. </p> <p>Mr Brett Howell: How must I proceed? How can I recommend your company when this is the customer service one receives? Admittedly I have been very upset on the phone and would warn your staff of this, hence asking to rather speak to a manager; but it’s been nearly a month of complaining. I just want to use my phone and go on without more hiccups, please. </p> <p> </p>