Terrible Service from call centre agents

I have been a Me&You mobile client for quite some time now and have been satisfied with them.

1: However, this week has just proven that such a company just cannot compete with the bigger networks at all. The lack of knowledge that the call centre agents display, specifically Lunganiu Duma, about their own products is astonishing. I had a simple question about porting a prepaid number and he just said that what I am trying to do is impossible and that he will not be able to help. The porting query that he said was impossible I managed to complete successfully ON MY OWN without him even being aware that it was possible at all.

2: I was granter 3rd party authorisation a few months ago so that I can make changes on the account on behalf of someone else. The required documents was sent through and approved and has been working perfectly until this week. Now all of a sudden there are documents missing and uncompleted forms, and now I am being denied access to this profile.

3: I asked to be transferred to a manager, apparently his name is Niven Naidoo, who has been conveniently unavailable since yesterday morning.

4: I was also promised a call back by another agent which has also not happened...

This is very disappointing service and I will no longer recommend Me&You Mobile to anyone!!