Terrible service

Me&You mobile has continued to portray bad service. They forget to top up my data every month as per my iPhone contract I have with them. On Friday 1st December 2017 they had suspended my cell line with an sms saying that I am not using and iPhone and that I am in breach of the contract. I am still using an iPhone and have not changed my phone. Upon calling them they had admitted that it was a mistake on their side that happened to a few people not only myself and that it would be resolved and I will be issued with a new SIM card. However to date I have not received anything and no one calls back as they promise when I call the call center. I have been sitting without a phone line from 1st December to 8th December 2017 whilst still paying for my contract, without a clear guideline as to when the issue will be resolved. Terrible terrible service from this network I am highly disappointed.