1 reviews | Active since Dec 2016
Terrible Service
<p>called them this morning to reconnect the soft lock placed on my phone. I sent them the payment recipt which was issued by THEM. Spoke to a lady Tabisile at accounts who said they will reconnect immediately. First she said 5 minutes and then in the same conversation said 15 mintutes and then later in the conversation cahnged it to 30 minutes. I asked for her to call back in 30 minutes to check if their resolve was effective, she was just evasive constantly in the call. My call was recorded on my side. </p> <p>It is now 45 minutes and still nothing</p> <p>A few days ago I asked for my dialled number tally and still have not recived a response. </p> <p>Terrible service!!!!!</p> <p> </p> <p>When they disconnect you they cut you off from dialling their customer services number too!!! you have to call them from another number whils they took 20 minutes to get somone to take the call. tried them again now and they have their 0861 number unavailable - not engaged, busy but unavailable as a number!</p> <p> </p> <p>Seriously.????</p>
The person I spoke to was Pilisiwe and not Thabisile as I wrote. Still no reply from them and no reolve as yet. There customer services line is non-functional at this moment.
How can this be a professional company.
Just found out that FNB offers the same mobile package as Me&You. Seriously going to consider it. I have been an excellent customer all this time and now for one error on their side, i have to deal with such disregard for the customer. Sad.
The person I spoke to was Pilisiwe and not Thabisile as I wrote. Still no reply from them and no reolve as yet. There customer services line is non-functional at this moment.
How can this be a professional company.
Just found out that FNB offers the same mobile package as Me&You. Seriously going to consider it. I have been an excellent customer all this time and now for one error on their side, i have to deal with such disregard for the customer. Sad.
Called them and managed to get through - Amazing. And even more amazing the same lady pilisiwe answered the call. Its now an hour and 20 minutes.
She placed me hold for 4 minutes and then told me that that all complaints are pending. There is nothing that can be done.
I asked for a manager - all maanagers are ina meeting and she cannot tell when theyre not avaiable - what horse ****!!!!!
She could not offer any resolve
This is pathetic. Sheer disregard for customer service.
Called them and managed to get through - Amazing. And even more amazing the same lady pilisiwe answered the call. Its now an hour and 20 minutes.
She placed me hold for 4 minutes and then told me that that all complaints are pending. There is nothing that can be done.
I asked for a manager - all maanagers are ina meeting and she cannot tell when theyre not avaiable - what horse ****!!!!!
She could not offer any resolve
This is pathetic. Sheer disregard for customer service.
Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter. We will get back to you as soon as possible.
Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter. We will get back to you as soon as possible.
Got a call from Me and You. It is the same old excuse as with most of the HelloPeter reviews of Me&You - We have a technical problem and it will take 24 hours to sort out.
Pathetic!!!
This company is disgraceful in their customer service and are most unashamed of their lies and excuses.
Got a call from Me and You. It is the same old excuse as with most of the HelloPeter reviews of Me&You - We have a technical problem and it will take 24 hours to sort out.
Pathetic!!!
This company is disgraceful in their customer service and are most unashamed of their lies and excuses.
I advise any person considering thsi company to refrain - FNB has the same offer as them.
I advise any person considering thsi company to refrain - FNB has the same offer as them.
As per our discussion this morning we have investigated why the barring is not yet removed. We have identified the issue and the Technical support team are busy working with it. This should be resolved in approximately 24 working hours. We apologise for any inconvenience caused.
Kind Regards
The meandyou mobile team
As per our discussion this morning we have investigated why the barring is not yet removed. We have identified the issue and the Technical support team are busy working with it. This should be resolved in approximately 24 working hours. We apologise for any inconvenience caused.
Kind Regards
The meandyou mobile team
As per our conversation, the line had not been barred for the fair usage policy. there are no barring on your line. thank you for your time we really appreciate your patience with us in getting this matter resolved.
Kind Regards
The meandyou mobile team
As per our conversation, the line had not been barred for the fair usage policy. there are no barring on your line. thank you for your time we really appreciate your patience with us in getting this matter resolved.
Kind Regards
The meandyou mobile team
As per our conversation, the line had not been barred for the fair usage policy. there are no barring on your line. thank you for your time we really appreciate your patience with us in getting this matter resolved.
Kind Regards
The meandyou mobile team
As per our conversation, the line had not been barred for the fair usage policy. there are no barring on your line. thank you for your time we really appreciate your patience with us in getting this matter resolved.
Kind Regards
The meandyou mobile team