terrible mistake - you get what you pay for - meandyou mobile is useless MSISDN NUMBERS

<p>I have been with meandyou mobile for close to a year. After a few months I settled on the fact that it has terrible network because it is so cheap (true example of if you pay peanuts you get ******'s doing the job). So I never complained about the network again. 3 months ago a new issue arose. I am on the very cheap unlimited package. I received a sms saying I am about to breach the fair usage guide and need to be aware that if I do I will be migrated to a rand value package. I clicked the link and then discovered that the T&C's State that you are not allowed to dial more than 150 unique MSISDN numbers. I googled to confirm what I thought a MSISDN number was. And to my techno delight I was correct in assuming it is a mobile(cell phone) number. So I politely called the call centre to raise my query that I did NOT dial 150 mobile numbers. After a long discussion the agent agreed and that was that. The following month yet again I received the sms. I called again and after a long debate, yet again the agent agreed. Last month it happened again, now I was getting frustrated. So I did a screen shot of their fair usage policy and a screen shot of the meaning of a MSISDN number and email it to them. A very helpful agent named John called and confirmed with me that indeed I am correct and my unlimited package would stay. This morning without warning whilst in the middle of a call, my call was cut. I then called the call centre and was informed by some uneducated person my line has been soft locked (blocked) because I exceeded the 150 MSISDN numbers called. I explained but to no avail, she just insisted. So I requested a manager to call me, and told her from my previous experience nobody will call. 1 hour later I called back after no call received. I explain to the new understanding agent my predicament and she said she will escalate and call back in 30mins. She did but with no good news, all the managers were busy and cant assist. I then requested she release the soft lock, put me on a rand value so that I continue using my phone, which I use to earn my income. She said she will request and call me back. She called back after 2 hours saying the supervisors discussed and have to wait for management. The entire day went with me calling every 30 mins but to no avail. I even paid in extra money to allow them to remove the soft lock as I needed to use my phone. Still no joy. And so the day has come to an end with no outcome, no call back, no bother. And the biggest thing is I am within the fair usage parameter. I have not made more than 150 mobile calls. But they are uneducated about their own rules. They somehow feel they have invented MSISDN numbers. I told the last call centre agent I spoke to at 6pm that I am no longer going to fight. I just want my number ported out tomorrow. Not month end but tomorrow. I will wait with bated breath for the call that will never come. Just remember, you get what you pay for and in meanyou mobile's case, it is not much both ways.me</p>