1 reviews | Active since Nov 2011
Terrible experience and *********** business
<p>I signed up to port my number to M&Y, took a week to get the number ported across (after an initial 12-24 hour expectation was set). Second day of using the service I can't make calls. Happened to be on a Saturday - Me and You have no way to contact them over weekends!! How is this ok for a Mobile service provider, I dont know. Website states call centre opens at 7am on Monday - this is a lie. Eventually sent a support ticket at 8:10 after not being able to contact anyone after numerous calls since 7am. No urgency from support team to resolve, " they want to send an email to IT to get a response". As it stands i am still waiting for someone to contact me back on this issue.</p> <p>I should have read hello peter before joining them as my experience is fairly common it seems. </p> <p> </p>
Thank you for bringing this to our attention, we apologise for the inconvenience caused as you are unable to make use of your service after the port has been successful. We have escalated the query and the port has been successful but the line has to be re-provisioned. We are currently working with this and will be in contact with you shortly.
Kind Regards
The meandyou mobile team
Thank you for bringing this to our attention, we apologise for the inconvenience caused as you are unable to make use of your service after the port has been successful. We have escalated the query and the port has been successful but the line has to be re-provisioned. We are currently working with this and will be in contact with you shortly.
Kind Regards
The meandyou mobile team
If you are reading this review please don't be fooled by the kind response above. It is now another 30 hours and my number does not work.
STAY AWAY, STAY FAR AWAY FROM THIS COMPANY!
If you are reading this review please don't be fooled by the kind response above. It is now another 30 hours and my number does not work.
STAY AWAY, STAY FAR AWAY FROM THIS COMPANY!
As per our discussion, we have requested for the port reversal, once this is complete your ported number will then reflect on its original simcard. We apologise for the inconvenience caused.
Kind Regards
The meandyou mobile team
As per our discussion, we have requested for the port reversal, once this is complete your ported number will then reflect on its original simcard. We apologise for the inconvenience caused.
Kind Regards
The meandyou mobile team
As perv the above the port reversal has been completed and you will be able to use your number on your own simcard and not the meandyou mobile sim. We apologise for the inconvenience and hope to have you back with meandyou mobile again. It had been a pleasure assisting you.
Kind Regards
The meandyou mobile team
As perv the above the port reversal has been completed and you will be able to use your number on your own simcard and not the meandyou mobile sim. We apologise for the inconvenience and hope to have you back with meandyou mobile again. It had been a pleasure assisting you.
Kind Regards
The meandyou mobile team
I repeat.
STAY AWAY, STAY FAR AWAY FROM THIS COMPANY!
Finally got my SIM card reversed and have been fighting with them for the last week to get the money I paid returned to me. It appears no one is empowered to make any decisions that every request needs a complicated process to resolve.
I repeat.
STAY AWAY, STAY FAR AWAY FROM THIS COMPANY!
Finally got my SIM card reversed and have been fighting with them for the last week to get the money I paid returned to me. It appears no one is empowered to make any decisions that every request needs a complicated process to resolve.
We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.
We will get back to you as soon as possible
Kind Regards
The meandyou mobile team
We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.
We will get back to you as soon as possible
Kind Regards
The meandyou mobile team
I repeat...
DO NOT GO NEAR THIS COMPANY.
There words and commitments are meaningless. Money still not refunded and just received an SMS stating they are going to continue to debit me this month. Absolutely useless.
I repeat...
DO NOT GO NEAR THIS COMPANY.
There words and commitments are meaningless. Money still not refunded and just received an SMS stating they are going to continue to debit me this month. Absolutely useless.
Thank you for taking the time to bring this matter to our attention.
We would like to apologise for the inconveniences and frustration caused please note that the amount has been credited to your account.
Should the amount be debited from your account we will refund you back that amount as advised by telephonic conversation.
Kind Regards
The meandyou mobile team
Thank you for taking the time to bring this matter to our attention.
We would like to apologise for the inconveniences and frustration caused please note that the amount has been credited to your account.
Should the amount be debited from your account we will refund you back that amount as advised by telephonic conversation.
Kind Regards
The meandyou mobile team