AM
Ajay M

1 reviews | Active since Nov 2012

02 Jan 2018, 17:38

*****ing customer money

I signed up for me&you mobile in October for the R149 unlimited deal. A week later they increased it to R199. I added a 1 G data bundle aswell to my contract. My contract is capped to R349 monthly. I paid the Oct invoice of R408. In November 2017 they billed me R978. 3 times more. It’s been 1 month and I didn’t get my refund. The call center lady, Simidi,lies to you that they processed the refund. The manager , Niven, doesn’t call you back. Me &you mobile is a **** to ***** people’s money after luring them into a cheap contract. Please don’t sign up.

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Replies (3)
Me&You Mobile
Me&You Mobile's reply03 Jan 2018, 09:01
Official

Hi Ajay

Thank you for taking the time to bring this matter to our attention.
We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.
We will get back to you as soon as possible.

Kind Regards

The meandyou mobile team

Me&You Mobile
Me&You Mobile's reply03 Jan 2018, 10:49
Official

Hi There Ajay

Thank you for your enquiry

You have been contacted by a consultant who has provided you with a breakdown for your October 2017; November 2017 invoice.

As advised on the telephone conversation, a Data Validation has been requested for you and will be e-mailed to you as soon as we receive it from Cell C.

We have sent you our banking details so that and EFT payment can be done.Remember to send proof of payment to ***

Kind Regards

The Me&You Mobile Help Team

AM
Ajay M's update25 Jan 2018, 15:00
Reviewer Update
I am still waiting for Me &you mobile to give me the data validation for October to prove the extra R312 they charged me for data.