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Youven N

1 reviews | Active since Nov 2019

23 Jan 2023, 10:41

Stay clear of Me&You Mobile if you want regular connectivity

I have been with Me&You mobile for more than 4 years. I have lost cellphone service with no warning, on a number of occasions (has happened at least 2 - 3 times a year), and is not resolved until I log a complaint and chase it to resolution. I even know a call centre agent on a first name basis and she helps me regularly with this issue! There is clearly a technical problem, that after years, they are not interested in resolving so they can retain their customers. I cannot be the only customer who is experiencing this. Loadshedding cannot be used as an excuse. Everyone is affected by it, so find a way to work around it to retain customers, else you will continue to lose business! I will be moving to another service provider. Stay clear of Me&You mobile if you want regular connectivity.

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Replies (1)
Me&You Mobile
Me&You Mobile's reply10 Feb 2023, 15:41
Official
Hi Youven, Thank you for taking the time to message us as. We would like to apologise for all the inconvenience caused due to the intermittent network connectivity issues. We can confirm that your migration has been done and service has been cancelled. I can also confirm that the necessary credits and refund will be processed. Please do not hesitate to contact us on ***if you require any further assistance.