FO
Farouk O

1 reviews | Active since Dec 2013

12 Aug 2016, 15:01

Stay away or you will loose your money

<p>My line was immediately disconnected when i had done a cancellation online in May. They continued to debit my account in June, July and August.</p> <p>I received an email from them that there was an error in cancellation and my line was still active and stated that I had used the line in July.</p> <p>How is one to use a line that was disconnected?</p>

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Replies (7)
Me&You Mobile
Me&You Mobile's reply15 Aug 2016, 06:11
Official

Thank you for bringing this to our attention it is much appreciated, we are currently investigating the matter and will provide a resolution shortly.

We will be in contact with you shortly.

Kind Regards

The meandyou mobile team

Me&You Mobile
Me&You Mobile's reply15 Aug 2016, 06:32
Official

Thank you for your time, We will be in contact with you again at 9:15 am.

Kind Regards

The meandyou mobile team

Me&You Mobile
Me&You Mobile's reply15 Aug 2016, 07:29
Official

We have tried contacting you with a resolution but reached voicemail, we will try again later.

Kind Regards

The meandyou mobile team

Me&You Mobile
Me&You Mobile's reply15 Aug 2016, 09:08
Official

Thank you for taking your time to speak to me. As per our discussion earlier,a credit has been requested and i am awaiting approval. As explained you may be liable for the internet usage done in the month of july of 103 MB of data. Once the credit has been approved and processed on your account we will be in contact with you.

Kind Regards

The meandyou mobile team

Me&You Mobile
Me&You Mobile's reply17 Aug 2016, 14:17
Official

Thank you for your patience, we have tried contacting you today with a response but we could not reach you. Please provide a contact number and time that you will be available for contact.

Kind Regards

The meandyou mobile team

Me&You Mobile
Me&You Mobile's reply18 Aug 2016, 13:07
Official

As per our discussion earlier, the credit has been passed on your account, please be aware that the refund will take up to 10 working days after being processed. Once your refund is processed we will be in contact with you to inform you of this.

Kind Regards

The meandyou mobile team

Me&You Mobile
Me&You Mobile's reply26 Aug 2016, 06:58
Official

We have been trying to contact you for several days to advise that the amounts credited to your account have been refunded, it should reflect in the next 10 working days.

Kind Regards

The meandyou mobile team