STAY AWAY FROM THIS PROVIDER

This all started with me receiving an sms saying I am not using an iPhone so they are switching packages for me at the end of November, I called the call centre and confirmed to them that I was indeed using an iPhone, they apologized for the mistake. On the 1st of Dec my phone stopped working, I called at once, they said they were aware of the problem. I went a week without being able to use my phone , they then dispatched a new sim card which they promised would be delivered promptly, eventually a sim card arrived and the phone worked for a few hours and then was deactivated again. I have been calling every few hours since then. I have spoken to both the managers Karisha and Niven, he assured me my phone would be working shortly or they would dispatch a new sim card by the end of the day. it is now the 13th of Dec, my business has taken a serious toll with no phone for 2 weeks. Once again I called this morning same old story managers are meetings .. they don't know what the problem is.. will get someone to call me back..etc I have never experienced such terrible service from a cell phone provider... How can it take 2 weeks to sort a IT issue. when you pay on time and being a supporter of a business, the complete lack of urgency to sort out this issue is astounding ....