SHOCKING SERVICE!! Bill query - ticket ***

It's been close to 30 hours of me querying my bill, still no answer from this company. I have always prided myself with being an early adopter of this company, even got friends and family to join. I cannot make or receive any calls (ts & cs changed without my knowledge), they keep passing the buck because the agent I spoke to yesterday is not in the office today. Not sure how I am being charged an extra R425.25 for data usage when I have wifi in my home & a router for when on the road, and have a limiter.

Horrible service from a company you would think had their finger on the pulse with forward thinking. Dont use them....I am officially shopping around.