Shocking customer service from Me&you Mobile

My experience with me&you left me on the verge of a panic attack. That may sound dramatic, but I have never dealt with so many problems with a service provider in my life.

My first problem with me&you was when they ported my card details to my father's account, and started debiting my account with his monthly debit order. This was done through their website automatically updating my father's account with my card details (a gross violation of information confidentiality), after I had made a once-off recharge payment through their site (despite not even having logged into my father's account to process this payment). After complaining, they debited my account with a further amount (despite no data or airtime having been purchased). When asked, a customer services rep merely stated that it is their company policy to update accounts with new payment information entered into the site. No satisfactory feedback was given, even though I am sure that this must be a violation of the POPI Act.

My troubles with me&you did not end there, unfortunately. I was ****** last week, and therefore had to softlock my SIM card and blacklist my phone. I requested an ITC number from me&you and received it 3 business days later, delaying the whole insurance claim process (as I could not file my police report without that number). I requested a new replacement SIM card on the day of my mugging, however, I have yet to receive it (7 business days later). After contacting me&you twice, to receive no response, I phoned their customer support line. The service consultant then informed me that their system had an error and they had not received my request.

My SIM was due to arrive yesterday, however, the courier could not contact me. This is because me&you gave them my contact number (the number of the SIM card to be delivered) as the point of contact (so of course they could not make contact).

As I was trying to sort this out yesterday, using another of our me&you numbers, our line was suddenly softlocked and me&you sent demands for payment of an overdue account (which cannot be, because our debit order goes off at the start/end of the month).

The responses from customer service throughout this stressful period have been less than satisfactory. I would definitely not recommend using this business. I have never been so frustrated.