Service is Shocking!

<p>Good day</p> <p> </p> <p>I'm writing this email in disappointment of the service I've thus far received from Me&You Mobile.</p> <p> </p> <p>Two incidents have thus far happened (in this month alone), which have made me consider changing/deactivating my contract with the company.</p> <p>1) I had an issue earlier in the month whereby I ran out of data (to my recollection), and had to purchase this in order to top up. This did not immediately reflect on my account. Following this, I contacted the call centre which assured me that this will be actioned by the IT department as soon as possible. I called again (I believe it was a Saturday) to follow up, only to be told that the IT department does not work on weekends, and this will only be actioned the following Monday.</p> <p> </p> <p>The concern here was the fact that I went a whole weekend without assistance, because the IT department get weekends off. Unfortunately for us customers, that means the service also takes a weekend off, and we have to suffer without the services that we pay for until someone decides to attend to our matters the following week. Further on to this, my data was only loaded the following Tuesday!</p> <p> </p> <p>2) The next incident was a result of having breached the “Fair Usage Policy”. My entire line was blocked, and was unable to make calls or use any data. Upon calling the call centre to enquire about this matter, the above was confirmed to me, which I acknowledged and accepted the infringement. However, when I requested to speak to a manager/supervisor to further query about this, none was made available to me.</p> <p> </p> <p>The contract I have with Me&You Mobile is an Unlimited Talk plan, which I infringed upon. I 100% agree and have no issue with that at all. However, I do not understand why my data was also blocked, as this was an additional and separate expense to the contract that I infringed upon! Why was this also blocked? I asked the gentleman I spoke to if I could speak to a manager/supervisor, to which I was told that “none was available”. The phone call was made to your Customer Care at 15:15 on the 31st of May 2017. How is it that NO SUPERIOR was available to a PAYING CUSTOMER within the company’s BUSINESS HOURS?? The agent had assured me that as it will be the 1st of the month, the account will be reactivated. To my surprise (or not), I am unable to even call your Call Centre (140) today!</p> <p> </p> <p>Me&You Mobile is more that happy to debit my account at the end of the month (as they did today), but I can’t even call through to your Customer Care line today (following having paid my account)! ABSOLUTELY SHOCKING!</p> <p> </p> <p>I would appreciate it if someone (preferably a senior member of staff) humour me and contact me regarding my account.</p> <p> </p> <p>Regards</p> <p>Tee</p>