IM
Ismail M

1 reviews | Active since Jan 2017

07 Oct 2017, 00:05

****** by me&you mobile

Did not cancel my account in August because they were too busy begging me to stay on to their ******** network so they charged me for September and are charging me for October ... All calls recorded for **** all. Playback and hear. I even soft locked my own sim because I didn't need the service but why am I being charged and ignored. They don't even provide an option online to cancel the account. *****'s

0
Replies (2)
Me&You Mobile
Me&You Mobile's reply07 Oct 2017, 08:19
Official

Good morning Ismail

Thank you for taking the time to bring this matter to our attention.
We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.
We will get back to you as soon as possible.

Kind Regards

The MeAndYou mobile team

Me&You Mobile
Me&You Mobile's reply07 Oct 2017, 10:34
Official

Hi Ismail

You have been contacted by Rebekha.

As per our Telephone conversation a request has been sent to our Billing department to have your September Subscription refunded.We have requested that you are not debited for the month of October as well.

Kindly note your account has been deactivated.

Kind Regards