bS
bilal S

1 reviews | Active since Dec 2015

03 Dec 2015, 16:10

ridiculous billing and poor service

i am very dissapointed with the service i have been getting from me&you,i am shocked at the what they are trying to bill me fortunatly it declined as i will not pay a ridiculous amount of R26000 for data charges where i do have a R800 credit limit in place on my contract.i cannot process this as i use wifi at work and home,what makes me more suspicious i have the R800 limit in place.<br> <br> i have loged my complain on tuesday i was promised a call back nothing happened,i called back on wednesday spoke to mandla who promised me a call back i did not get that.I do not get that my contract is under investigation for 3 days now i have been deactivated from the service clearly shows i am not a valued customer. if they look at my past months iv paid on time and mostly went up to R1000 which is still over my limit,i don get that.i have spoken to sandile today waiting.<br> <br> it has become a huge inconvenience as now in december three days iv been deactivated i hope i wont be charged for that too.<br> <br> i hope this matter can be resolved which i highly doubt from the response im getting,only leaves me to consider cancelling my contract which is a shame as the network and calling has been good. <br> <br> bilal

0
Replies (1)
Me&You Mobile
Me&You Mobile's reply03 Dec 2015, 16:30
Official
Hello bilal04,

We're sorry for the poor experience you have had. We will escalate this and ensure that a member of the help team contacts you.

Thanks,
me&you mobile