Refund

Dear Brett Howell it is with great regret that i write to you on your *********** staff running your call center. I was to be refunded by no later than the 07-01-2016. Today i called and inquired only to be told that they will action today and i will receive my money in 7 days time. This is not acceptable as you have my money now 11 days over the time period. Being a business man you would want your interest , correct? I was told things by Sabrina like we do not have system in place to there is no manager on duty by John. How is it that a call center can run without management? With this being the heart beat of your business then i suggest you listen to the call which i made reference of. Seeing as you have been with the Ignition group you would know how call centers work. If you want to grow your brand then please invest time and training in your staff. Fanele who manages your CC spends to much of time away from the office to be of any assistance.